On behalf of Blue Pacific Solar Products, Inc.® dba Blue Pacific Solar® (referred to as "Blue Pacific Solar®," "us" or "we"), welcome to BluePacificSolar.com (hereinafter, the "Site" or "Web Site"). Blue Pacific Solar Products Inc., a California Corporation "BluePacificSolar.com" or "us" or "we" or "the company"), provides www.BluePacificSolar.com (the "Site") which offers world-class solar solutions, including but not limited to grid-tie solar power systems, hybrid solar wind systems, off-grid energy kits and backup applications (collectively referred to as "Offerings, Products or Kits"), subject to your compliance with the following Terms and Conditions of Use ("Terms"), as well as any other written agreement(s) between us and you (referred to "you" or "buyer" or "purchaser" or "web site user".
On behalf of Blue Pacific Solar Products, Inc.® (referred to as "Blue Pacific Solar®," "us" or "we"), welcome to BluePacificSolar.com (hereinafter, the "Site"). We recognize that your privacy is important. This Policy discloses the privacy practices for the Site, and also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of the Site.
If you have any questions about this Policy, please feel free to contact us by e-mail at CustService@BluePacificSolar.com.
IMPORTANT: BY USING THE SITE AND/OR Offerings, Products or Kits AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.
1. Types of Information We Collect
We may collect two types of information about our users: (1) Personally Identifiable Information and (2) Aggregate Information.
Personally Identifiable Information (“PII”): This refers to information that lets us know the specifics of who you are. Examples of PII may include your first and last name, mailing address, email address and telephone number. You may also voluntarily provide other PII, whether or not specifically requested by us, by either voluntarily supplying your own details to us via e-mail or phone, or by posting publically viewable comments on the Site. You agree that we may collect any PII voluntarily supplied by you, whether or not we have requested it. You must not submit any PII relating to a third party which you do have permission from such third party to provide to us. We do not knowingly collect any information relating to third parties which you do not have permission to provide. When you engage in certain activities on our Site, such as purchasing a product or contacting us via e-mail or phone, we will ask you to provide certain PII.
Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other Sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the WebSite's Uniform Resource Locator ("URL") that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using, and your Internet Protocol ("IP") address.
2. How We Collect and Use Information
We do not collect any PII about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to purchase products or use certain services available on the Site.
We may also collect certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information.
If your web browser emits "do not track" signals, or you use other mechanisms that provide you the opportunity to prevent the collection of PII or Aggregate Information about your online activities, we honor these signals or mechanisms by refraining from collecting information about you.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.
4. Release of Information
We will not sell, trade or rent your PII to others. We do provide some of our service Offerings, Products or Kits through contractual arrangements made with affiliates, service providers, partners and other third parties ("Service Partners"). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to deliver services to you. For example, we may use Service Partners to assist us in delivering electronic newsletters and communications to you; delivering products to you; to collect PII voluntarily submitted by you when leaving comments on the Site; and to analyze Aggregate Information.We will choose Service Partners who adopt and promote strong privacy policies. However, the use of your PII by our Service Partners is governed by the respective privacy policies of those providers and is not subject to our control.
Other than our Service Partners, we do not allow third parties to collect PII or Aggregate Information about you or your online activities when you use our Site.
Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
5. Updating and Correcting Information
We believe you should have the ability to access and edit the PII that you have provided to us. You may change any of your PII in your account online at any time by e-mailing us at CustService@BluePacificSolar.com.
Please include your name and email address when you contact us.
We encourage you to promptly update your PII if it changes. You may ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.
6. Your California Privacy Rights
Upon your request, California Civil Code Section 1798.83, known as the "Shine the Light" law, requires us to provide to you (a) a list of your personal information, if any, which we have disclosed to third parties for direct marketing purposes in the preceding calendar year, and (b) the names and addresses of those third parties. You may make such a request once per calendar year, and we will provide the information to you free of charge. Please send any requests made pursuant to this section to us by e-mail at CustService@BluePacificSolar.com. However, as defined under Section 1798.83, we do not currently share any personal information with third parties for their direct marketing purposes.
7. User Choices on Collection and Use of Information
We may, from time to time, send you e-mails and/or newsletters regarding information, products or services that we feel may interest you. Only Blue Pacific Solar® (or agents working on behalf of Blue Pacific Solar® and under confidentiality agreements) will send you these notifications. If you do not want to receive correspondence from us, you can "opt-out" by clicking on the "Unsubscribe" link at the bottom of each correspondence.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our Site may not work properly in your case.
8. Security of Your PII
At our Site you can be assured that your PII is secure as we strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:
— We work hard to ensure that the data we collect is reliable, accurate, complete and current. We use PII only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
— We limit access to PII only to specific employees, Service Partners, contractors and agents who have a reasonable need to come into contact with your information.
— Additionally, we also employ a number of physical, electronic and procedural safeguards to protect PII. Our secure servers and our data centers are protected by encryption, and our servers reside behind firewalls and password protection.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through the Site cannot be guaranteed.
You must be at least 18 years old to have our permission to use our Site. Our policy is that we do not knowingly collect, use or disclose PII about minor visitors.
You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e. your name, email address, etc.) by you in the comments you post on the Site or in other public areas on the Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our Terms and Conditions of Use for policies regarding user-provided information.
10. Contact Us
1. Acceptance of Terms. All purchases through our site or other transactions for the sale of goods or services and or authorizing any charge to the buyer’s credit card or other payment form constitutes an acknowledgement and acceptance of the terms and conditions of the sale of products set forth here and in Blue Pacific Solar compete terms and conditions. The Buyer agrees that all orders or purchases made by the Buyer for products are subject to these Terms and Conditions of Sale set forth herein.
1.1 Blue Pacific Solar® Products, a California Corporation (referred to as "Blue Pacific Solar®," "BluePacificSolar.com" or "us" or "we"), provides www.BluePacificSolar.com (Collectively Referred to as the "Site or Website") which offers world-class solar solutions, including but not limited to grid-tie solar power systems, hybrid solar wind systems, off-grid energy kits and backup applications (collectively referred to as "Offerings, Products or Kits"), subject to your compliance with the following Terms and Conditions of Use ("Terms"), company policies as well as any other written agreement(s) between us and you.
1.2 We reserve the right to change these Terms and Conditions of Use from time to time with or without notice to you. You acknowledge and agree that it is your responsibility to periodically review this website and these Terms. Your continued use of this Website and Offerings, Products or Kits after such modifications will constitute acknowledgement and acceptance of the modified Terms.
1.3 As used in these Terms, references to our "Affiliates" include our owners, licensees, assigns, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and includes (without limitation) all parties involved in creating, producing, and/or delivering this Website, products and Offerings, Products or Kits available on this Website.
1.4 BY USING THIS SITE OR WEBSITE AND OFFERINGS, PRODUCTS OR KITS ON THIS SITE, YOU (COLLECTIVELY REFERRED TO AS "YOU" "BUYER" "CUSTOMER") AGREE TO BE BOUND BY THESE TERMS, CONDITIONS AND POLICIES. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS, CONDITIONS AND POLICIES, PLEASE EXIT THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE OR OFFERINGS, PRODUCTS OR KITS AVAILABLE ON THIS SITE, OR THESE TERMS AND CONDITIONS AND OR POLICIES IS TO CEASE USING THE SITE AND/OR THOSE PARTICULAR OFFERINGS, PRODUCTS OR KITS.
2. Offerings, Products or Kits
2.1 Offerings, Products or Kits. Blue Pacific Solar® provides a number of Offerings, Products or Kits for users on its Site, including, but not limited to, allowing users to purchase do-it-yourself grid-tie solar power systems, hybrid solar wind systems, off-grid energy kits, equipment, parts and backup applications for the purpose of creating their own energy.
2.2 No Guarantee. Although Blue Pacific Solar® works hard to provide quality Offerings, Products or Kits, you understand and acknowledge that we cannot promise or guarantee specific results from using the Site or Offerings, Products or Kits available on this Site.
2.3 Terms and Conditions of Sale. Please refer to our Terms and Conditions of Sale for the policies applicable to your ordering and purchasing of products from BluePacificSolar.com as well as returns, exchanges and shipping of goods ordered from BluePacificSolar.com. Our Terms and Conditions of Sale applies to all purchases or orders made as a result of using the Site as well as any other written agreement(s), written quotes, written custom orders between us and you, and by ordering or purchasing products through the Site, as well as any other written agreement(s) between us and you, you acknowledge and agree to the policies contained in the Terms and Conditions of Sale. Please review our Terms and Conditions of Sale for any changes before any purchase as we reserve the right to make changes to it at any time. If you have any questions regarding our Terms and Conditions of Sale, please contact us at CustService@BluePacificSolar.com.
2.4 Temporary Interruptions. You understand and agree that temporary interruptions of the Site may occur as normal events that are out of our control. You also understand and agree that we have no control over the third-party networks or services that we may use to provide you with Offerings, Products or Kits. You agree that the Offerings, Products or Kits available on this Site are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.
3. Site Conduct, Posting Policies & Third-Party Websites
3.1 User-Created Content Guidelines: Your use of the Site is subject to all applicable laws and regulations, and you are solely responsible for any comments or posts you leave on the Site or send to us. By posting information on the Site, or by otherwise using any communications service, message board or other interactive service available on the Site, you agree that you will not post comments, messages, links, code, information, pictures, or other material that:
i. is unlawful, threatening, abusive, harassing, defamatory, deceptive, inaccurate, fraudulent, tortious, invasive of another's privacy, or includes graphic descriptions of sexual or violent content;
ii. victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
iii. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
iv. consists of unsolicited advertising, junk or bulk email (also known as "spam"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
v. contains any form of malicious code, files, or programs that are designed or intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment or otherwise causes damage, or allows you to obtain unauthorized access to any data or other information of any third party;
vi. breaches the security of, compromises or otherwise allows access to secured, protected or inaccessible areas of this Site, or attempts to gain access to other networks or servers via your account on this Site;
vii. impersonates any person or entity, including any of our employees or representatives.
3.2 No Endorsement. Blue Pacific Solar® neither endorses nor assumes any liability for any materials uploaded or submitted by users on any part of the Site. Although we do not pre-screen, police or monitor comments posted on the Site, we and our agents reserve the right to remove any and all postings, in our sole discretion and without prior notice to you. Blue Pacific Solar® and its Agents are not responsible for any failure or delay in removing such postings.
3.3 Third-Party Sites and Information. This Site may redirect or link to other websites on the Internet, or may otherwise include references to information, products or services made available by unaffiliated third parties. While we make every effort to work with trusted, reputable providers, from time to time such sites may contain information, material or policies that some may find inappropriate or personally objectionable. You understand that we are not responsible for the accuracy, completeness, decency or legality of content hosted by third party websites, nor are we responsible for errors or omissions in any references made on those websites. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with the Site or party by us, or any warranty of any kind, either express or implied.
4. Blue Pacific Solar's#174; Intellectual Property
4.1 Content. For purposes of these Terms, "content" is defined as any information, communications, published works, photos, video, graphics, music, sounds, or other material that can be viewed by users on our Site and is owned by Blue Pacific Solar®, our Affiliates or licensors.
4.2 Ownership of Content. All content on the Site is: Copyright © 2015 Blue Pacific Solar® Products. All rights reserved. All content on the Site is subject to intellectual property rights, contractual or other protection. The intellectual property rights are owned by us or our licensors. No content may be copied, distributed, republished, uploaded, posted or transmitted in any way except as provided expressly in these Terms or with Blue Pacific Solar®'s prior express written consent. Any use of the content other than as permitted by these Terms, or any other unauthorized use of the content may make you liable to Blue Pacific Solar® for violation of intellectual property rights.
4.3 Trademarks. Trademarks or service marks of Blue Pacific Solar® include, but are not limited to, Blue Pacific Solar®, Blue Pacific Solar Products® and BluePacificSolar.com®. All custom graphics, icons and service names are registered trademarks, common law trademarks or service marks of Blue Pacific Solar® or our Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms grants you any right to use any trademark or service mark, and/or the name of Blue Pacific Solar®, our Affiliates or our licensors.
4.4 Site Use. Blue Pacific Solar® grants you a limited, revocable, nonexclusive license to use the Site solely for your own personal purposes only and not for republication, distribution, assignment, sublicense, sale, commercial use, preparation of derivative works, or other use. You may not use any content from the Site for commercial use. You agree not to copy the Site, reverse engineer or break into the Site, or use materials, products or services in violation of any law. Any use of the Site or the content or materials contained therein, other than as specifically authorized in these Terms, without the prior written permission of Blue Pacific Solar®, is strictly prohibited and will terminate the license granted herein. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring to you, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith. Blue Pacific Solar® reserves the right, without notice and in its sole discretion, to terminate your license to use the Site at any time and to block or prevent your future access to, and use of, the Site.
4.5 No Warranty for Third-Party Infringement. Neither our Affiliates nor we warrant or represent that your use of materials displayed on, or obtained through, this Site will not infringe the rights of third parties.
5. Content You Create
5.2 We respect the intellectual property rights of others, and we ask you to do the same. In instances where we are notified of alleged infringing User Content, a decision may be made to remove access or disable access to such materials, in compliance with the safe harbor provisions of the Digital Millennium Copyright Act, 17 U.S.C. § 512(c).
5.3 If you believe that your or someone else's copyright has been infringed upon by BluePacificSolar.com or User Content provided on this Site, you (or the owner or rights holder, collectively, "Rights Holder") should send notification to us immediately. Prior to sending us notice, the Rights Holder may wish to consult a lawyer to determine their rights and legal obligations under the DMCA and any other applicable laws. Nothing here or anywhere on this Site is intended as a substitute for qualified legal advice. To file a Notice of Infringing Material, we ask that the Rights Holder provide the following information:
i. Reasonably sufficient details about the nature of the copyrighted work in question, or, in the case of multiple alleged infringements, a representative list of such works. This should include, title(s), author(s), any U.S. Copyright Registration number(s), URL(s) etc.;
ii. Reasonably sufficient details to enable us to identify and locate the material that is allegedly infringing the Rights Holder's work(s) (for example, file name or URL of the page(s) that contain(s) the material);
iii. The Rights Holder's contact information so that we can contact them (including for example, the Rights Holder's address, telephone number, and email address);
iv. A statement that the Rights Holder has a good faith belief that the use of the material identified above in (ii) is not authorized by the copyright owner, its agent or the law;
v. A statement, under penalty of perjury, that the information in the notification is accurate and that the Rights Holder is authorized to act on behalf of the copyright owner; and
vi. The Rights Holder's electronic signature.
Notice may be sent to us at CustService@BluePacificSolar.com.
5.4 You also acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may temporarily or permanently remove the identified materials from our Site without liability to you or any other party.
6. Privacy & Security
6.1 Login Required. In order to make purchases on this Site you will be asked to set up an account and password. Our account registration page requests certain personal information from you ("Registration Info"). You will have the ability to maintain and periodically update your Registration Info as you see fit. By registering, you agree that all information provided by you as Registration Info is true and accurate and that you will maintain and update this information as required in order to keep it current, complete and accurate.
6.2 Passwords & Security. If you register for an account on the Site, you agree that you are responsible for maintaining the security and confidentiality of your password and that you are fully responsible for all activities that occur under your account. Therefore, you must take reasonable steps to ensure that others do not gain access to your password and account. Our employees will never ask you for your password.
7. Product Compliance, Suitability and Warranties
7.1 Blue Pacific Solar® relationship in the sale of any product(s) on the web site as well as any other written agreement(s), written quotes, written custom orders between us and you is that of a material supplier with limited knowledge of actual jobsite conditions. Blue Pacific Solar® does not guarantee compliance or suitability of the products it sells with any federal, state or local laws, codes or regulations, nor does Blue Pacific Solar® accept responsibility for the construction, installation and/or operation of the products after purchase. It is the sole responsibility of the Buyer to verify that the all products purchased will work for the actual installation conditions and that the products are installed and/or operate are in compliance with the various rules and regulations surrounding the installation and operation of such equipment, including but not limited to, the National Electrical Codes (NEC), Authority Having Jurisdiction (AHJ) Code Officials, Uniform Building Code (UBC) or International Building Code (IBC), Occupational Safety and Health Administration (OSHA), local utility company policies, and the instructions provided by the equipment manufacturers. These rules and regulations may vary from state to state so be sure to check with your local code officials for your local rules and requirements. You the buyer (customer) agree to do your due diligence as to all the rules and regulations mentioned above and fitness for use of the equipment you are purchasing at your location prior to making any purchase from the Site as well as any other written agreement(s), written quotes, written custom orders between us and you.
7.2 All warranties and warranty claims are between you, the buyer (customer), and the manufacture. Blue Pacific Solar® is a distributor only. Products sold by Blue Pacific Solar® are not manufactured by Blue Pacific Solar® therefore we do not warranty any of the products we sell. Consequently, Blue Pacific Solar® makes no warranties, expressed implied, at to the condition, merchantability, fitness for a particular purpose, or any other matter concerning the materials described herein and the buyer (customer) accepts the material as is by the manufacturer. Blue Pacific Solar® does not adopt or affirm any of the warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose, made by any of the manufactures of any of the materials described herein. Blue Pacific Solar® bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and the manufacturer will typically repair or replace the product.
8.1 ALL CONTENT AND Offerings, Products or Kits ON THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE CONTENT, PRODUCTS OR Offerings, Products or Kits WILL MEET YOUR REQUIREMENTS, (B) THE CONTENT, Offerings, Products or Kits OR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE INFORMATION OR RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE CONTENT OR Offerings, Products or Kits OFFERED WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCT OR Offerings, Products or Kits PURCHASED OR OBTAINED BY YOU FROM THE SITE, FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR NEEDS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
8.2 THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE CONTENT AND Offerings, Products or Kits ON THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS OR Offerings, Products or Kits LISTED HEREIN, AT ANY TIME WITHOUT NOTICE TO YOU. THE CONTENT OR PRODUCT INFORMATION AVAILABLE ON THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH CONTENT OR PRODUCT INFORMATION.
THE USE OF THE Offerings, Products or Kits OR OTHER ACQUISITION OF ANY PRODUCTS, SERVICES OR Offerings, Products or Kits THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES YOU INCUR AS A RESULT.
8.4 SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
9. Limitation of Liability & Indemnification
9.1 THE CALCULATION OF PHOTOVOLTAIC SYSTEM ELECTRICAL YIELDS ARE BASED ON ESTABLISHED AND GENERALLY ACCEPTED METHODOLOGY OF ESTIMATED VALUES AND MATHEMATICAL MODELS. BLUE PACIFIC SOLAR ® IS IN NO CASE LIABLE FOR THE REAL YIELD OF OUR PRODUCTS, WHICH CAN DEVIATE DUE TO INDIVIDUAL SITE CONDITIONS, CONTAMINATION, TEMPERATURE VARIATION, ACTUAL HOURS OF SUN EXPOSURE OR DIFFERENT EFFICIENCIES OF THE MODULES.
IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM THE PURCAHSE OF PRODUCTS ON THE SITE; THOSE RESULTING FROM THE SHIPMENT TRANSPORTATION OR DELIVERY INCLUDING DELAYS OF THE PRODUCTS PURCHASED FROM THE SITE; THOSE RESULTING FROM THE INSTALLATION OR USE OF THE PRODUCTS PURCHASED FROM THE SITE; YOUR USE OF THE INFORMATION OR CONTENT CONTAINED ON THE SITE; OR YOUR RELIANCE UPON THE ACCURACY OF INFORMATION CONTAINED ON THE SITE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THIS SITE. FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY PROMISES REGARDING OUR PRODUCTS.
SHIPMENT AND OR DELIVERY DATES ARE MERELY ESTIMATES AND FAILURE OF SHIPMENT AND OR DELIVERY BY THE ESTIMATED DATE WILL NOT CONTITUTE GROUNDS FOR CHARGE BACK, SETOFF, OR OTHER DAMAGES OR CLAIMS OF DAMAGES.
IN NO EVENT SHALL BLUE PACIFIC SOLAR'S® LIABILITY TO YOU EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCT(S) IN DISPUTE.
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
9.2 You agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorneys' fees that may arise from your use or misuse of this Site or any of the content or products contained therein. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
10. Termination of Use
10.1 Grounds for Termination. You agree that we may, at our sole discretion, terminate or suspend your access to all or part of the Site with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access to this Site, and reporting you to the proper authorities, if necessary.
10.2 No Right to Offerings, Products or Kits Upon Termination. Upon termination and regardless of the reason(s) motivating such termination, your right to use the Offerings, Products or Kits available on this Site will immediately cease. We shall not be liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us in connection therewith. Sections 1 and 3-11 of these Terms shall survive any termination.
11. Miscellaneous Provisions
11.1 International Use. Although this Site may be accessible worldwide, those who choose to access this Site from other locations do so on their own initiative and at their own risk. If you choose to access this Site from outside the United States, you are responsible for compliance with local laws in your jurisdiction, including but not limited to, the taxation of products purchased over the Internet. Any offer for any product, service, and/or information made in connection with this Site is void where prohibited.
11.2 Governing Law and Venue. This Site (excluding any Third Party websites) is controlled by us from our office in Sacramento, California, and the statutes and laws of the State of California shall be controlling, without regard to the conflicts of laws principles thereof. With respect to any claims and disputes arising under or relating to these Terms, you agree to submit to the exclusive personal jurisdiction and venue of the state or federal courts in Sacramento County, California.
11.3 Notices. All notices to Blue Pacific Solar® or BluePacificSolar.com shall be in writing and shall be sent to CustService@BluePacificSolar.com. You agree to allow us to submit notices to you using the email address provided by you in the Registration Info. Any notices or communication under these Terms will be deemed delivered to the party receiving such communication on the delivery date when transmitted by email.
11.4 Communication in General. By placing communication in writing, there is less chance of miscommunication. Henceforth, all official communication with Blue Pacific Solar® regarding warranty claims, shipping damage and or any technical question or response shall be in writing and responded to in writing by the buyer, customer or representative by email or other written means. Verbal responses are not binding and no verbal agreements or understanding will be recognized by Blue Pacific Solar®.
11.5 No Resale Right. You agree not to sell, resell, reproduce, duplicate, distribute, copy or use for any commercial purposes any portion of this Site, or use of or access to this Site or Offerings, Products or Kits provided through this Site, beyond the limited rights granted to you under Section 4 of these Terms.
11.6 Force Majeure. In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of Offerings, Products or Kits available through our Site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation or delays in deliveries by 3rd party freight companies beyond our control, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
11.7 Savings Clause. If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable laws to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
11.8 No Waiver. Any failure by us to enforce or exercise any provision of these Terms or related rights shall not constitute a waiver of that right or provision.
When you place an order with us, on line or otherwise, you are making an offer to buy merchandise and or services. We will send you an email to confirm that we have received your order. We will not take payment from you until we have accepted your order. Payment in full is due at the time of order.
It is a not uncommon for manufactures to sell out their inventory for a period of time (large projects, unforeseen demand). If the merchandise that you ordered is not readily available or we have made a pricing mistake, we will advise you of this before we proceed with your order. In the event the merchandise is not available because of an unexpected stock outage or manufacture delay, we may elect to supply you with substitute merchandise of equal quality and performance or better. If the need to offer a substitute product arises, the product will always will be equal or better and we will notify you in advance, before we proceed, confirming by email that you will accept the substitute. If you choose not to accept the substitute merchandise, any charges will be reversed at no risk to you. If we have made a pricing error, your transaction will be cancelled at no risk to you.
Orders will not be processed and begin the shipping cycle until after 9:00 AM Pacific Standard Time (P.S.T.) of the next business day (Monday to Friday) following placement of your order, excluding holidays and weekends. Change of day is considered to occur at midnight (12:00AM) P.S.T. All order shipments are subject to product availability and complete customer order, billing and shipping information being received by Blue Pacific Solar® as well as credit verification and authorization.
Shipments are pending weather restrictions, natural disasters or delays beyond our control. Shipping times only apply from the date and time that the order was shipped. Shipping times do not include customs delays or delays caused by acts of God. For more information regarding shipments, please reference "Shipping" category.
Our relationship in the sale of any equipment or material is that of a material supplier with limited knowledge of the actual jobsite condition. It is the sole responsibility of the Buyer to verify that the all products purchased will work for the actual installation conditions and that the products are installed and/or operate are in compliance with the various rules and regulations surrounding the installation and operation of such equipment, including but not limited to, the National Electrical Codes (NEC), Authority Having Jurisdiction (AHJ) Code Officials, Uniform Building Code (UBC) or International Building Code (IBC), Occupational Safety and Health Administration (OSHA), local utility company policies, and the instructions provided by the equipment manufacturers. These rules and regulations may vary from state to state so be sure to check with your local code officials for your local rules and requirements. You the buyer (customer) agree to do your due diligence as to all the rules and regulations mentioned above and fitness for use of the equipment you are purchasing at your location prior to making any purchase from the Site as well as any other written agreement(s), written quotes, written custom orders between us and you. By purchasing material or solar packages from us, you the buyer (customer) acknowledge and agree you are acting as your own do-it-yourself contractor, have done your due diligence and understanding of the material or solar package you are purchasing, and Blue Pacific Solar is a material suppler only with limited knowledge of the jobsite conditions.
Building codes may vary from state to state and AHJ so be sure to check with your local code officials for their code requirements as well as your local utility company for their interconnect agreement requirements.
SAFETY WARNING: Danger to life due to high voltages. Risk of death or serious injury due to electric shock. Always employ the services of a licensed local electrician or other properly trained and qualified persons to complete any final connection options prior to commissioning any electrical system.
For orders larger than $2,000.00, you will be notified, usually the next business day after you place your order, of the name and contact information for your personal technical advisor that will be assigned your account. Your Technical Advisors job is to work with you throughout the process and will be the point person on your order providing you with a single contact point to help make the process easier. Your assigned Technical Advisor will take ownership of the sale and make it their personal responsibility to keep you informed and that the process of purchasing, confirming the design and answering questions through completion of installation so the process is seamless. We do not claim all our Technical Sales Consultants can answer all questions all the time. However, for the questions they cannot answer, they know where to get the answer and then get it back to you as quickly as possible.
Site Security - How We Protect the Security of Your Information.
Blue Pacific Solar® is serious about security and privacy guaranteed with comprehensive identity theft coverage from buySafe to safeguard your personal information.
For online purchases we do not store and we do not have access to your credit card information. Your credit card transaction is secure using encrypted 256-bit technology. For all information, we use a multi-layered SSL firewall to protect against unlawful intrusion.
IMPORTANT NOTE: When you order on-line through our secure checkout, your credit card details are erased from our servers and records almost instantaneously. We do not store the details of your credit card information on our servers.
We do NOT take orders, authorizations or requested changes in the specifications over the phone. It is easy for verbal orders or instructions to be misunderstood by either party. We think it is safer for both parties to make transactions in writing. You know what you are getting and there is no chance we will misunderstand your instructions. You can order on line, or we will send you a E-quote for a custom designed system.
Credit Card Charge Policy. When you order on-line through our secure checkout, your credit card or PayPal account is charged at the time of your order. We normally ship in 3 - 5 business days after your funds clear. The 1 - 2 business days allows our security team time to screen and score your order for fraud. This fraud scoring process offers both the card holder and the company a higher level of protection. By continuing with the checkout process, you agree to be bound by the company's credit card charge policy.
If you do not have a history of this type of charge you may want to call your card company and tell them the charge is coming through. Often times credit card companies will decline the charge just for security reasons.
IMPORTANT NOTE: When you order on-line through our secure checkout, your credit card details are erased from our servers and records almost instantaneously. We do not store the details of your credit card information on our servers.
- American Express
- Bank Wire Transfer
- Wire transfers are fast and easy. Blue Pacific Solar® accepts banks wire transfers as a form of secure payment from all USA banks. If you would like to pay by transferring the funds from your bank using a wire transfer, complete the purchase selecting bank wire at checkout. Within 1 business day, you will be sent the wire instructions that will look like this:
|Recipient bank name:|
|(The Bank You’re Sending Money to):||Wells Fargo|
|420 Montgomery Street|
|San Francisco CA 94104|
|Recipient Bank Routing number:||121000248|
|Blue Pacific Solar® Account Number:||XXXXXX9059|
Once you have the information above, you will need to go down to your local bank and tell the customer service agent you would like to do a bank wire from your account. Your local bank will have a form that you have to fill out, or you might be able to start the process online.
- Cashier's Check Option - We do not accept personal checks as a form of payment. The only paper checks we accept for payment is a cashier's check drawn on a USA bank or Credit Union that we can verify it's authenticity with fraud screening.
- If you choose to complete your purchase with the Cashier's Check Option, select check as your method of payment at checkout and you will be sent instructions on where to send the cashier's check.
- Progress Payments. In some circumstances we accept progress payments on orders over $10k with our permitting document service where progress payments would be appropriate. The cycle time for permit drawings from completion, submission and approval, can take several weeks depending on the local building department. A typical down payment would range from 15% to 30% depending on the circumstances. Once your permit has been issued your order will ship after your funds have cleared for payment of the balance of the order. NOTE: Your financial liability is only for the cost of the plan service and any additional engineering your AHJ (Authority Having Jurisdiction) may required if you choose not to proceed through no fault of ours.
Public Confidence, Certifications and Trust.
All the associates and affiliated businesses working with Blue Pacific Solar® are hard at work everyday to manifest public confidence in a variety of ways:
Blue Pacific Solar® is a Registered Trademark with the United States Patent and Trademark Office for Blue Pacific Solar Products Inc.®, a California Corporation.
|Blue Pacific Solar® has been screened and verified by PayPal, Visa, Master Card, American Express and is a verified Authorize.Net merchant.|
|As a registered approved vendor with the US government we have been screened by the DOD (Department of Defense) and IRS. You can verify that by going to https://www.sam.gov and doing a search by either or Duns number 833262194 or our full corporate name Blue Pacific Solar Products Inc.® Our customer base includes the US Forestry service, US Coast Guard, Martin Marietta and respected state universities like Iowa State.|
|We only select products from Best-In-Class solar manufactures with equipment that is UL / CEC (California Energy Commission) listed and approved, with the longest warranties available in the industry.|
As a buySAFE bonded merchant, it demonstrates we're committed to providing you with the ultimate peace of mind by giving you a confident and guaranteed shopping experience when you buy from us.
buySAFE provides on line merchants a "bonding" service to provide you with a more confident, safe and secure on line shopping experience. When shopping on line, always look for the buySAFE Seal and enjoy the ultimate peace of mind that comes from buying from a buySAFE Merchant.
Blue Pacific Solar® has been rigorously screened and subsequently approved by Green American®. Green America is a nonprofit membership organization dedicated to harnessing the economic power of consumers, investors and businesses to promote social justice and environmental sustainability.
Members of Green Business Network® at Green America have made extraordinary commitments to fair treatment of their employees and workers in their supply chain, promoting healthy communities where they do business, preserving the environment, and delivering quality products to their costumers.
To recognize members commitments and accomplishments as a green business, Green America has created their Green Business Seal of Approval. This seal signals that we have passed Green America screening process and have been admitted as an approved green business to their Green Business Network®.
You will receive a confirmation by email at the time of order. When we ship your order, we will send you a tracking number via email so you can check on the progress of your order at that time with that carrier.
Most freight items are shipped via UPS, FedEx or Conway LTL.
After placing an order you will get a confirmation email within the first 10 min. If you place an order with Blue Pacific Solar® and don't get an confirmation email check your "junk" mail folder, it will probably be in there. The sale is contingent upon the availability of goods or product. If a product is not available for any reason, we will give you the option of waiting until it is available or gladly reverse your charges at your request at no risk or cost to you.
You will only be charged tax if the shipment is going to California or HI which has an internet sales tax. Blue Pacific Solar Inc.® is required by law to charge sales tax on orders shipped to California addresses and HI which has a unique import sales tax. The sales tax is calculated and itemized during the on line ordering process. No sales tax will be applied to orders shipped to addresses in other states.
Cancellation of Order by Buyer
Your order can only be cancelled on the same business day following placement of your order, excluding holidays and weekends without being subject to restocking charge. After 1:00 PM P.S.T., a cancellation request is considered to be late and is subject to restocking charges. We are allowed by the bank to reverse a credit card charge the same day at no charge to us. Beyond the same day, if a charge is reversed all our affiliated banks charge us a credit card fee.
Special order, custom-built and non-stock items are non-cancelable and non-returnable. This includes all drop shipments from manufacturers.
Change of day is considered to occur at midnight (12:00AM) P.S.T. Cancellations must be made via email request to email@example.com.
Cancellation of Order by Blue Pacific Solar
Blue Pacific Solar® reserves the right to not accept your order or cancel your purchase at anytime. We reserve the right to refuse any order for any reason. We also reserve the right to cancel any purchase (an order already accepted by us) for; but not limited to:
- * The product is not available / in stock (any payments will be refunded);
- * Your billing information is not correct or not verifiable;
- * Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
- * Your bank transfer payment is not received within 12 calendar days after acceptance of your order;
- * We have reason to believe you are under 21 years of age;
- * We have reason to believe that you are using another persons credit card and cannot validate if it is a lawful or use;
- * There was an error in the price quote;
- * We could not deliver to the address provided by you.
If an order is canceled by the company, any payments will be refunded to the cardholder in full and we will notify the buyer using the same email address that was on the original order.
Shipping Terms - Responsibility for Goods while in Transit
YOU MUST INSPECT THE SHIPMENT BEFORE YOU SIGN FOR THE DELIVERY! Compare the items shipped with the Packing List included with your shipment and verify that your order has been received.
If there is an overage or shortage of items, file an claim with firstname.lastname@example.org and contact your assigned Solar Consultant within 24 hours of receipt. Do not wait until you start your job to verify the contents of your order.
INSPECT THE PACKAGING FIRST (Pallet or Box) - Look for the following: Torn or punctured cardboard or stretch wrap, Broken or crushed corners, Broken pallet, Module stack askew or shifted on pallet, Missing the “Do Not Stack” pyramid on module pallet. Before signing for freight or other packages, it is important that you or whomever is receiving the shipment, inspect package(s) closely and note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt.
READ THIS PLEASE! Damage caused by shipping or mishandling: If there is anything unusual with the package, take pictures of the outside then inspect the contents. The Customer has the right to open packages to inspect the contents to see if there is shipping damage. If the driver is unwilling to wait while the Customer inspects all their items, the Customer may mark in the delivery receipt “Concealed Damage Possible”.
IMPORTANT NOTE PLEASE READ: If you have damaged or missing items, in addition to taking pictures, please write on the receiver in big words “Broken _______ or Missing ______” and make sure you have received a copy of the receiver. The receiver is part of the legal document we need to make a freight claim. If you do not writing anything on the receiver or delivery receipt and sign it without exception, you are in effect saying you received the product in good condition. That means you accepted ownership of the product and received it in good condition.
Visually evident damage caused by shipping or mishandling is to be reported to the freight carrier within 24 hours. Shipping damage is the responsibility of the freight carrier, not Blue Pacific Solar®, and should always be duly noted with the freight carrier prior to accepting and signing for the product.
Residential Curbside Delivery
Blue Pacific Solar® ships all shipments weighing over 100 pounds via LTL freight carrier. We use many different freight carriers to best service our customer’s geographical areas. Blue Pacific Solar® reserves the right to change freight carriers at any time without notice. Blue Pacific Solar® offers Residential Curbside with Lift-gate Service delivery; signature is required at delivery. Each customer will receive an email when the order ships and this email will contain the name of the freight carrier and a tracking number.
RESIDENTIAL CURBSIDE DELIVERY DETAILS:
Includes the freight driver (only 1 person) unloading the shipment from the truck with a lift-gate if that option is selected at checkout. The freight company will place the shipment as close to the curb of the destination address as possible. Once, the shipment is unloaded off of the truck it is the responsibility of the customer / buyer to inspect the shipment, sign the delivery receipt noting any damage and to move the shipment inside the delivery address. This is not a garage delivery.
For residential deliveries: The Delivery appointments are made by the freight carrier. The freight carrier will be instructed to call you and schedule a delivery appointment when your order arrives to the delivery terminal. Blue Pacific Solar® is not responsible if deliveries are late or missed due to unforeseen circumstances.
NOTE: IF A CUSTOMER FAILS TO RESPOND TO THE FREIGHT CARRIER'S REPEATED ATTEMPTS TO SCHEDULE THE DELIVERY IN 2 BUSINESS DAYS; the shipment will be returned to the warehouse and the customer will be charged all shipping charges to and from the address of delivery plus a 15% restocking fee for the shipment. These fees will be deducted from the original purchase price of the shipment prior to refund of those items that were returned.
For Business deliveries: All business deliveries will be made without an appointment during normal business hours Monday through Friday.
All residential and business deliveries made by LTL freight carriers are curbside and may be from a 28 foot to 48 foot tractor-trailer depending on the availability of equipment at the local terminal. If a customer’s driveway is unpaved, too steep, or the driver is concerned about safety or other shipment issues at the property or the road leading to the property is just inaccessible, the driver at his/her own discretion will deliver the shipment to the curb of the address or in rare inaccessibility cases the customer / buyer will have to make arrangements to pick up the shipment at the local freight terminal.
Customers whom refuse the delivery because the driver was unable to safely proceed down the road and or driveway will be charged all shipping charges to and from the address of delivery plus a 15% restocking fee for the shipment. These fees will be deducted from the original purchase price of the shipment prior to refund.
Deliveries are made between the hours 8:00am to 5:00pm Monday through Friday. All customers must be available to take immediate delivery (1-2 days) of their order when contacted by the carrier. Customers whom cannot take immediate delivery due to the customer’s unavailability may result in additional freight charges and/or storage fees.
Blue Pacific Solar® reserves the right to authorize a return of any freight that is found to be undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. The customer will then be responsible for all shipping charges to and from the address of delivery plus a 15% restocking fee for the shipment. These fees will be deducted from the original purchase price of the shipment prior to refund.
Customers who cancel their orders after the order has shipped will be responsible for all the shipping charges to and from the delivery address.
In no event shall Blue Pacific Solar or our affiliates be liable to you or any third party for any special or punitive, incidential, indirect or consequential damages of any kind or any damages whatsoever including transportation or delivery including delays. Shipment and or delivery dates are merely estimates and failure of shipment and or delivery by the estimated date will not constitute grounds for charge back, setoff, or other damages or claims of damages.
Unfortunately due to the added expense of processing international shipments, Blue Pacific Solar® will only ship to your export terminal in the United States. At that point you would be responsible for exporting the shipment.
Most items will ship within 3 - 5 business days after the funds clear. We ship our products using UPS, FedEx and freight companies however, we have no control over the shipment once it leaves our dock. When forces of nature or delays by a carrier's delivery of an order, we cannot guarantee the arrival date of your package. To reduce any issues caused by a late arrival of your package, especially during the winter months where weather delays are more frequent, please place your order early to allow extra time for delivery.
Blue Pacific Solar® shall be excused from liability for non-delivery or delay in delivery of Offerings, Products or Kits, Products or Kits available through our Site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation or delays in deliveries by 3rd party freight companies beyond our control, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
Custom assembled solar power centers usually ship within 10 business days (Subject to Seasonal Increases).
Material Substitution - Sales are subject to manufacture availability. Solar panel manufactures occasionally will sell out their inventory of (for example), solar panels for large jobs. If this happens, we reserve the right to substitute a product of equal quality and performance or better with your prior knowledge and permission.
If that material substitution is necessary. we will notify you prior to shipping your order and give you the options to either accept or decline the material substitution. If you decline the material substitution, your charge will be reversed in full at that time at no risk to you. If you accept, the order will move forward as per our normal policy. Selling out an item can happen on all items, but it is more likely to happen with solar panels.
We try hard to ship in the times quoted (and faster if possible), but sometimes items are delayed beyond the stated windows. If an item is going to take longer than the original estimate, we will inform you as soon as possible to let you know what the new estimated shipping date is.
Most merchandise (orders) purchased can be returned within 30 days of delivery but may be subject to a restocking charge. Note: Certain items are non-returnable, including: Power Center Builds and Custom Ordered items that are non-stocking items (Power Centers), Batteries are non-returnable, Non-stocking items that are drop shipped directly from the manufacturer, final sale items that are labeled closeout, discontinued or obsolete are non-returnable. Items that a customer seeks to return more than 30 days after purchase may not be returned for credit.
(1) Orders costing less than $1,000. 100% 30 Day Money Back Guarantee. [Absent the non-returnable exception stated above.] If, for any reason, you are not happy with your on line or catalog purchase, we will accept returns and exchanges of merchandise (orders) costing less than $1,000 within 30 days of purchase when the following conditions are met.
(1a) Customer is solely responsible for the cost of shipping any returned product back to Blue Pacific Solar and only after receiving a return authorization number (RAN). Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused and is in salable condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used, damaged or altered and can not be resold as new, the return procedure will be breached and Blue Pacific Solar® may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Shipping, buySafe insurance and handling charges are non-refundable, unless an error occurred on our part in shipping your order and absent a verifiable warranty condition.
(2) Merchandise (orders) purchased costing more than $1,000 may also be returned within 30 days of the original purchase date but may be subject to a restocking charge. Customer may return item with shipping prepaid and insured by the customer to the address specified by Blue Pacific Solar® (address may be original manufacture); provided that Blue Pacific Solar® reserves the right, in its sole discretion, to charge a restocking charge on merchandise returned up to twenty five percent (25%) (absent a verifiable warranty issue), if the following conditions are met; (a) Product is in new condition in its original packaging and has not been damaged or modified and is in salable condition (see extended explanation 1a above), (b) items are not special order such as trackers, SunPods, and custom assembled electronics, (c) items that are special order (trackers, SunPods, mobile solar trailers, custom electronics (power centers)) may not be returned for credit and the sale of these items are final 24 hours after the funds clear.
We treat our customers, vendors, and one another with fairness, respect and appreciation. If you change your mind before we have made commitments to our vendors, we have no issue with cancelling your order less fees that are charge to us.
Please allow 7 - 10 business days after receipt of your returned or exchanged item for your charges to be reversed on your credit card. This gives us time to inspect the item returned, restock it and process the credit. You will receive a receipt via email from the merchant bank when the credit has been processed.
All warranties and warranty claims are between you, the buyer (customer), and the manufacture. Blue Pacific Solar® is a distributor only. Products sold by Blue Pacific Solar® are not manufactured by Blue Pacific Solar® therefore we do not warranty any of the products we sell. Consequently, Blue Pacific Solar® makes no warranties, expressed implied, at to the condition, merchantability, fitness for a particular purpose, or any other matter concerning the materials described herein and the buyer (customer) accepts the material as is by the manufacturer. Blue Pacific Solar® does not adopt or affirm any of the warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose, made by any of the manufactures of any of the materials described herein.
Most items that we sell are covered by the original manufacturer's warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product to the manufacture and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Blue Pacific Solar® bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.
All of our equipment have exceptional warranties and received international certification, including UL, which is required for the U.S. market. We have chosen to promote and sell only products and technologies that have shown to be predictable and durable in real-world applications over time. Copy of individual manufactures warranties are available upon request.
Sorry no. The administrative costs exceed the profit and liability potential so we have elected not to participate in a trade program.