Contact Blue Pacific Solar ®

Contact Us

SOLAR TECHNICAL ADVICE EXPERT CONSULTATION

Superior Customer Service: Excellence in fulfilling the promise, exemplifying reliability, trustworthiness, and well-trained technical expertise. Open Communication: We establish a network of relationships both inside and outside of our organization. Our goal is to promote and preserve a good, tactful and effective exchange of information.  

Education & Research:

We value knowledge and insight. As a result, we establish business and marketing practices, strategies and tactics based on market information for the technology that we provide and support. We are a learning company that seeks to distill market data into profitable insight and best practices.  

Professional Development:

We believe our people are our greatest company asset. Therefore, we seek to provide opportunities for employees to set, and achieve professional and personal goals including continual improvement of their skills and depth of knowledge as it relates to the services we provide.  

Effective Brand & Marketing Positioning:  

Separate ourselves from the red sea of competitors through an aggressive research based marketing campaign for top of mind awareness.   

Forging Strong Partnerships: 

Our alliances with complimentary community business allows us to better compete in the market's we serve by building a strong tight knit network of support and referrals.  

Community Involvement: It is important to us to give back in ways that enhance the quality of our culture and environment of the larger community that supports us.  

Returns

Your satisfaction is completely guaranteed! If, for any reason, you are not happy with your online or catalog purchase, we will accept returns and exchanges of items less than $1,000 within 30 days of purchase when the following conditions are met.

Customer is solely responsible for shipping any returned product to Blue Pacific Solar. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused in re-saleable condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used damaged or altered and can not be resold as new, the return procedure will be breached and Blue Pacific Solar may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Shipping and handling charges are non-refundable, unless an error occurred on our part in shipping your order.

The exceptions is installed solar systems or custom pre-assembled solar or wind turbine kits that sell for over $1,000.00. Installed solar or custom pre-assembled solar kits over $1,000 sales are final three business days after the shop drawings are approved by the customer.

Notify Blue Pacific Solar within 3 days of delivery of the merchandise if you should encounter any problems with your order. An invoice with return authorization number must accompany the return in order to assure proper handling and credit.

Changes to these terms;

These terms apply to your order. We may change our terms and conditions at any time so please do not assume the same terms will apply to future orders.

Credit Card Information.

Blue Pacific Solar does not keep a copy of your credit card information. All credit card transactions are handled by a third party service i.e.; PayPal. Delivery Unless arranged prior to shipment, deliver is by UPS freight. Delivery charges are noted at the time of checkout. If the goods are lost or damaged in transit, please let us know promptly so we can make a claim against the carriers. Cancellation and returns This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty.

In the unlikely event that you are not satisfied with your product, you may return or exchange the item within 14 days for a full refund less 25% restocking fee and any shipping charges incurred. All items returned must be in new unused condition and packaged in the original manufacture’s box. All of the product parts, manuals, accessories must be returned in order to receive credit. The exception to this is installed solar systems or pre-assembled solar kits over $500.00. All installed & pre-assembled kits over $500 sales are final 3 business days after place an order.

Notify Blue Pacific Solar within 3 days of delivery of the merchandise if you should encounter any problems with your order. An invoice must accompany the return in order to assure proper handling and credit.
 

Placing an order indicates that you have read and understand our return policy and shipping information.