Terms and Conditions of Sale

This section (Web Page) sets forth the Terms and Conditions of sale for bluepacificsolar.com, (“Web Site”). We are a part of Blue Pacific Solar Products, Inc. Blue Pacific Solar Products Inc. has a national network of company operated and independently operated distribution centers that sell and deliver Blue Pacific Solar products. When you complete the on-line purchase authorization (Accept "Terms and Conditions", you are indicating an intent to purchase. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.

• Purchase of Merchandise and or Services.
• Building and Electrical Code Compliance.
• Purchases Greater Than $1,000. Your Personal Solar Advisor.
• Site Security with comprehensive identity theft coverage to safeguard your personal information.

• We are a buySAFE Bonded Merchant - What that means to you.
• Privacy Policy

• Can I place my order over the phone?
• What are my payment options?

• Public Confidence, Certifications and Trust
• Green Business Seal of Approval
• Online Order Status - How can I check the status of my order?
• Confirmation of orders
• Will I be taxed?
• Cancellation Policy.

Shipping

• Shipping Charges
• Freight Shipping
• Expedited Shipping

• International Shipping Terms and Conditions.
• Delivery Times / Product Substitution
• Method of Delivery
• How to Track Your Order.

Returns

• Return Policy.
• Damaged Goods
• Product Warranties and Disclaimers

Trade Program

• Do you have a Trade Program? How do I enroll?

Company Information

• Who is Blue Pacific Solar and what are they all about?
• Contact Address Phone Numbers

Offer to purchase, Online ("Web Site") or other purchase of merchandise and or services.

When you place an order with us, online or otherwise, you are making an offer to buy merchandise and or services. We will send you an email to confirm that we have received your order. We will not take payment from you until we have accepted your order.

It is a not uncommon for manufactures to sell out their inventory for a period of time (large projects, unforeseen demand). If the merchandise that you ordered is not readily available or we have made a pricing mistake, we will advise you of this before we proceed with your order. In the event the merchandise is not available because of an unexpected stock outage or manufacture delay, we may elect to supply you with substitute merchandise of equal quality and performance or better. If the need to offer a substitute product arises, the product will always will be equal or better and we will notify you in advance, before we proceed, confirming by email that you will accept the substitute. If you choose not to accept the substitute merchandise, any charges will be reversed at no risk to you. If we have made a pricing error, your transaction will be cancelled at no risk to you.

Orders will not be processed and begin the shipping cycle until after 9:00 AM Pacific Standard Time (P.S.T.) of the next business day (Monday to Friday) following placement of your order, excluding holidays and weekends. Change of day is considered to occur at midnight (12:00AM) P.S.T. All order shipments are subject to product availability and complete customer order, billing and shipping information being received by Blue Pacific Solar as well as credit verification and authorization.

Shipments are also pending weather restrictions or natural disasters. Shipping times only apply from the date and time that the order was shipped. Shipping times do not include customs delays. For more information regarding shipments, please reference "Shipping" category.

Building and Electrical Code Compliance.

IMPORTANT SOLAR KIT INSTALLATION: It is the responsibility of the purchaser to ensure that all products are installed and operated in accordance with local and national building codes as specific by the NEC (National Electric Code), UBC (Uniform Building Code) or IBC (International Building Code) and local utility company policy. These codes may vary from city to city and county to county.

All solar installations should be permitted and inspected, where required, by  the local inspection authority in the same manner as other equivalent electrical systems.

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Orders Larger Than $1,000, Your Personal Solar Advisor.

For orders larger than $1,000, you will be notified shortly after you place your order, of the name and contact information for your personal solar advisor that will be assigned your account. Your solar advisors job is to work with you throughout the process and will be the point person on your order. Your assigned solar advisor will take ownership of the sale and make it their personal responsibility to keep you informed and that the process of purchasing through installation is seamless. Your solar advisor can answer most question that may arise. For the questions they cannot answer, they know where to get the answer and then get it back to you as quickly as possible.

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Site Security - How We Protect the Security of Your Information.

Blue Pacific Solar™ is serious about security and privacy. Guaranteed with comprehensive identity theft coverage to safeguard your personal information. As a buySAFE bonded merchant, if you select buySAFE option at checkout, you are protected with $10,000 ID Theft Protection from buySAFE.

We do not keep and we do not have access to your credit card information. Your credit card transaction is handled by a 3rd party bank using encrypted 128-bit technology. Additionally, we are a trusted bonded buySafe merchant which means your purchase is guaranteed safe by a large 3rd party insurance company should you choose that option at the time of check out. For all information, we use a multi-layered firewall to protect against unlawful intrusion.

We limit access to your contact information on a "need to know" basis. The information given to us by you is under data protection, shall only be used by us, and will not be made available in any form to a third party unless for purposes such as delivery.

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BuySafe Merchant increases confidence.

As a buySAFE bonded merchant, it demonstrates we're committed to providing you with the ultimate peace of mind by giving you a confident and guaranteed shopping experience when you buy from us.

buySAFE provides online merchants a "bonding" service to provide you with a more confident, safe and secure online shopping experience. When shopping online, always look for the buySAFE Seal and enjoy the ultimate peace of mind that comes from buying from a buySAFE Merchant.

 

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Privacy Policy; What Personal Information Do We Collect?

Information you provide is only used to respond to requests or proposals and only for the business at hand. We hate spam as much as you do. That is why we only use the information that you provide for the purpose of responding to your requests and communicating with you in the normal course of your request or service.

You will not be put on a call list or mail list unless you specifically request to be called or mailed. We do not associate ourselves with telemarketing tactics. We do not resort or use tactics designed to trick or deceive you.

If you choose not to use our services, we will NOT put you on a mailing list unless you specifically sign up under a separate action initiated by you.

Cookies: Blue Pacific Solar™ websites do NOT transmit cookies. We DO have third party programs such as shopping carts and live chat that use them. Cookies are small programs that are transferred to your hard drive that allow us to recognize you and to provide you with a customized experience. You can easily disable them by going to the toolbar of your web browser, and clicking on the "help" button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.

Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.

Information from other sources: We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

How Do We Use Your Information?

Strategic Partners: We employ other companies to perform some functions on our behalf. Examples include delivering packages and sometimes orders direct from manufactures or suppliers. Our strategic partners have access to personal information needed to perform their functions, but may not use it for other purposes other than to process the order in the supply chain directly related to your current transaction.

Law Enforcement: If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

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Can I order over the phone?

We do not take orders over the phone. It is easy for verbal orders to be misunderstood by either side. We think it is safer for both parties to make transactions in writing. You know what you are getting and there is no chance we will misunderstand your instructions. You can either order online, or we will send you a fax copy ACH authorization to fill out which you can fax back with your order and payment information.

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Checkout Payment Options / Terms and Conditions

10 Separate Payment Options Available at Checkout

• Visa

• MasterCard

• Discover

• American Express

• PayPal

• Google Checkout

• For International Shipments, Please select "International Checkout" option.

• Bank Wires. Blue Pacific Solar™ accepts banks wires from all US banks. If you would like to pay transferring the funds from your bank using a wire transfer, complete the purchase selecting bank wire. Within 24 hours, you will be sent the wire instructions. Once the wire has been received and recorded, your order will be processed. Banks customarily charge a fee to wire funds. Blue Pacific Solar will rebate back to the wire fee amount if you fax us a copy of the wire transfer bank fee. Your bank should be happy to allow you to use their fax machine or fax it for you. Our FAX # 888-437-1208 ATT: Customer Care.

• Online eCheck or Money Orders. This option allows you to post an online check using our secure eCheck option. This is faster than mailing a check because the "in the mail" process time of the order is eliminated. Instant eChecks allow you to make secure and immediate electronic funds transfer (EFT) directly from your bank account to Blue Pacific Solar via an electronic check (eCheck). eChecks work the same way paper checks do. When you deposit using an eCheck, the amount of your deposit is requested from your bank just like when a paper check you've written is deposited. Once the check clears, the funds are transferred from your bank account to Blue Pacific Solars Bank. Payments via eCheck are completed when the funds are transferred from your bank account to Blue Pacific Solars bank account. It can take up to 10 days for the funds to be received from your bank, your payment is in an 'un-cleared' status at Blue Pacific Solar for 10 days after you pay using eCheck method deposit. If an eCheck is not honored by your bank and is returned as unpaid, you will be notified and given an opportunity to correct the payment status.

• (eCheck or Paper Check); Terms and Conditions. By checking and accepting the "Terms and Conditions" of my order, I authorize Blue Pacific Solar to initiate either an electronic debit (eCheck) and / or to create and process a demand draft against my bank account on or after [Month/Day/Year] for the amount of [Amount]. When you complete the on-line purchase authorization you are indicating an intent to purchase. By doing so, you acknowledge that the origination of ACH transactions to your account must comply with the provisioning of United States law. ACH CHECK, eCheck or PAPER CHECK purchase payments may take up to 10 business days to clear your bank account before the order is processed.

• How secure are Instant eChecks? An eCheck is a highly secure and widely used method of electronic funds transfer. An eCheck is compliant with strict processing rules. The security measures include ID verification, 128-bit SSL encrypted communications and industry standard data encryption of your personal information. NOTE: E-Check payments may take up to 10 business days to clear your bank account.

• Paper Check Option. You can place your online order and select the paper check option. At checkout, you will be given the address of where to mail your check. The paper check option is the longest since the order will be held in limbo until the check is received and clears the bank. Purchases made with paper checks payments may take up to 10 business days after the check is received and deposited to clear your bank account.

• Progress Payments. We accept progress payments on large orders for a variety of reasons. There are some occasions, such as large solar kits combined our permitting service, where progress payments would be appropriate. The cycle time for permit drawings from completion, submission and approval, can take several weeks depending on the local building department. The lead time for SunPods is typically 15 days for production to begin after approval of the final design. In those circumstances, where the purchase qualifies for a progress payment, you should proceed through check out process normally selecting the wire transfer option. Within 24 hours (M-F), your personal solar consultant will contact you to help you complete the process with bank wire or paper check instructions. Once your deposit is received and has cleared our bank, we will move forward with the first stage of your order, which is typically the permit drawings. Large orders that qualify for progress payment terms are 30% down, the balance due before delivery. If you choose any method except bank wire, the delivery cycle will not occur until the funds have cleared the bank. Don't worry, your personal solar consultant will work with you throughout the process.

Re-authorizations after the initial order

In some rare circumstances, we may need to obtain additional authorization for the outstanding balance of your order if the existing authorization is about to expire. If the re-authorization is not successful, we will contact you for new payment information. If we are not able to obtain a second authorization, we reserve the right to cancel or delay shipment until the payment is authorized or secured. In the event the order needs to be canceled and we have restocking charges from the manufacture or other unforeseen expenses that we have occurred at no fault to us, your refund of your partial payment may be subject to restocking charges.

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Public Confidence, Certifications and Trust.

All the associates and affiliated businesses working with Blue Pacific Solar™ are proudly hard at work everyday to manifest public confidence in a variety of ways:

Blue Pacific Solar™ is a Registered Trademark with the United States Patent and Trademark Office for Blue Pacific Solar Products Inc.™, a California Corporation.

Blue Pacific Solar™ is a trusted BBB accredited business with - 0 - complaints. Blue Pacific Solar™ has been screened, verified and accepted by PayPal, Google Checkout, Intuit (Which is owned by Microsoft) supporting; Visa, Master Card, and American Express. Blue Pacific Solar™ has had a long term relationship with UltraCart. UltraCart is a world-class premiere shopping cart and e-commerce management platform.

Blue Pacific Solar™ has been screened and bonded by buySafe for merchant  identity, reputation, experience, financial stability, and ability to honor our sales terms and conditions. What that means to our customers is: 3rd party guarantee of your on-line purchase terms of sale up to $25,000. $10,000 Comprehensive identity theft coverage to safeguard your personal information. $100 Price Guarantee. If the published store price drops within 30 days of a purchase, buySAFE pays the difference.

VeriSign Trusted Website. What that means to you is BLUE PACIFIC SOLAR PRODUCTS INC has been verified as the owner or operator of the Web site located at www.bluepacificsolar.com. The identity of BLUE PACIFIC SOLAR PRODUCTS INC has been independently confirmed by VeriSign using official records. VeriSign Privacy Protected - Means that VeriSign has confirmed that Blue Pacific Solar website uses a 3rd party shopping cart / payment system and is a web site that does not collect sensitive information, such as an informational web brochure designed to generate leads. VeriSign scans www.bluepacificsolar.com daily for any malware or other harmful computer viruses. When you see the VeriSign emblem, you can be confident of your security and privacy.

All Blue Pacific Solar™ solar consultants are experienced, trained, licensed and certified by independent nationally recognized training organizations. On-going yearly accredited education is a policy of this company.

We only select products from Best-In-Class solar manufactures with equipment that is UL / CEC (California Energy Commission) listed and approved, with the longest warranties available in the industry. Blue Pacific Solar™ is a verified proud member of MerchantCircle with a 5 star seal of approval rating.

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Green Business Seal of Approval

Blue Pacific Solar™ has been rigorously screened and subsequently approved by Green American™. Green America is a nonprofit membership organization dedicated to harnessing the economic power of consumers, investors and businesses to promote social justice and environmental sustainability.

Members of Green Business Network™ at Green America have made extraordinary commitments to fair treatment of their employees and workers in their supply chain, promoting healthy communities where they do business, preserving the  environment, and delivering quality products to their costumers.

To recognize members commitments and accomplishments as a green business, Green America has created their Green Business Seal of Approval. This seal signals that we have passed Green America’s screening process and have been admitted as an approved green business to their Green Business Network™.

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Online Order Status (Tracking information)

You will receive a confirmation by email at the time of order. When we ship your order, we will send you a tracking number via email so you can check on the progress of your order at that time with that carrier.

Most freight items are shipped via UPS or FedEx unless you specify (and pay the difference) for an alternate carrier. Free shipping is when the item is under 50 lbs, is shipped UPS ground and only to the continental U.S. If the order is shipped UPS, you can track your shipment on the UPS site at . If you select an alternate carrier or the item is to large to ship UPS, we will also notify you of where and how you can track your shipment with that carrier.

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Confirmation of orders

After placing an order you will get a confirmation email within the first 10 min from UltrCart our secure transaction partner. If you place an order with Blue Pacific Solar and don't get an confirmation email check your "junk" mail folder, it will probably be in there. The sale is contingent upon the availability of goods or product. If a product is not available for any reason, we will give you the option of waiting until it is available or gladly reverse your charges at your request at no risk or cost to you.

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Tax

You will only be charged tax if the shipment is going to California. Blue Pacific Solar Inc is required by law to charge sales tax on orders shipped to California addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states or outside the US.

Cancellations

Your order can only be cancelled before 9:00 AM P.S.T. of the next business day (Monday to Friday), following placement of your order, excluding holidays and weekends. After 9:00 AM P.S.T., a cancellation request is considered to be late and is subject to restocking charges.

Change of day is considered to occur at midnight (12:00AM) P.S.T. Cancellations must be made via email request to sales@bluepacificsolar.com.

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Shipping

We ship some items from our warehouses located in California and other parts of the country, but some items are shipped directly from our strategic partners to you. Before leaving the warehouse, each item is carefully inspected so that it arrives to you in perfect condition. We primarily use UPS or FedEx for items under 100 lbs, but may need to ship some larger items by other trusted shipping partners who will deliver your purchase as quickly but as safely as possible.

Standard shipping

We offer Free UPS or FedEx freight ground shipping on all orders under 50 lbs within the continental United States. For some kits that are over 50 lbs in the U.S., your shipment charge will calculate in real time at check out. On large solar kits that ship for free, those items are clearly marked.

For our international customers, please select

Free Shipping Restrictions

This offer does not apply to orders over 50 lbs that may have to be shipped by ground or sea freight, volume shipment, trade, wholesale orders to approved affiliates or international shipments. For shipments in those classifications, shipping will be calculated and you will be notified of additional freight costs after we secure a quote. International recipients will be responsible for local duty or import fees which are collected by the respective country duty officers at the time of delivery.

Curbside Delivery

We try and accommodate most job specific applications and locations, but shipping is generally considered to be curbside and tailgate unless otherwise specified. What does that mean? If you have an order that goes to a site that is, for example, a mile back from the main highway, the driver is not responsible to risk damage to the truck or operator safety. We expect you to meet the driver and take the package or make your job specific arrangements to get the materials from the tailgate of the delivery truck at the street side curb to its final resting place. If your shipment is going to your residence or business, yes, the driver will take it to your door or front desk.

How much will Shipping Cost?

Items under 50 lbs are shipped in the US (lower 48 states) for free. For Standard US Shipping Quotes: In either case, just add an item into your shopping cart the charges will be calculated at the time of checkout. If there are any special freight costs you will be notified of the additional freight costs which will require your approval prior to the shipment of the item. If you decline the additional shipping charges at the time you are notified, your order charges will be reversed at no additional cost. Any additional international duty charges will be collected by the carrier at the time of delivery and are between you and the carrier or duty official.

Expedited Shipping

Expedited Shipping is available at checkout. The charges will be calculated for you in real time at checkout.

Our free shipping offer does not include any applicable surcharges for items that must be shipped via a specialized freight carrier.

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Freight Shipping

Items that cannot be shipped by standard carriers because they are too heavy or require special handling are shipped via a specialized freight carrier in many cases. The three common freight services we use are UPS, FedEx and YRC trucking.

Large kits are shipped via “truck freight” (common carrier or flat-bed, or our own delivery vehicle not UPS or FedEx). In most cases, our driver will require assistance in unloading the kit. (Solar panels are usually shipped in pairs which weigh about 85 lbs each box.

Truck freight companies do NOT require their drivers to unload shipments. When a free shipping offer is available, free shipping means dock to dock commercial or closest freight terminal. An additional "Residential" and "Lift Gate" fee will apply (RESIDENTIAL AND LIFT GATE FEES NOT INCLUDED IN SHIPPING COSTS, FREE OR OTHERWISE. ADDITIONAL FEES DUE COD BY CONSIGNEE (Consignee is the person to whom goods are shipped). If the driver (freight company) is asked to deliver to a residence, and unloads the merchandise at your home, at the curb. The shipping carrier will call and schedule delivery, at which time, you may request a "Residential and Lift Gate" (provided the weight and dimensions of the product fits the criteria for lift gate service) and arrange payment with the carrier for that service. If you do not want or need to pay for this heavy freight additional delivery fee, you can avoid it by picking up your order at the closest freight company terminal. In that case, you will need a pickup truck and a copy of the bill of laden, drive to the terminal and the freight company will load your order into the bed of your truck with their forklift. The most common pallet size we use is 65" X 44" (Height depends on Product).

Our freight shipping includes only standard dock to local freight company delivery. Freight shipping does not include: residential, lift gate service, inside delivery, delivery to any floors other than the ground floor, or assembly. If an item that you order ships via freight, our shipping partner will call in advance to schedule a delivery window during weekday business hours.

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International shipping terms and conditions.

We ship solar all around the world to most places that are served by UPS, FedEx, or YRC, however, there are some restricted places we will not ship to. The reasons are mostly security or other shipping or credit abuse that is common to a region or country. We reserve the right to decline your order. If that happens, we will contact you and reverse any charges to your credit card at no expense to you.

For International shipments, Blue Pacific Solar has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

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Delivery times / Material Substitution

Most standard contiguous US 48 states shipments that qualify for free ground shipping (items under 50 lbs) will ship within 2 business days of receipt of the order depending upon your funding process. (Which method you chose to place your order i.e.; electronic checks (eCheck) will held until the funds clear the bank which can take 5 business days.) International shipments may be delayed longer to wait for authorization of additional shipping charges or customs.

Custom assembled solar kits, thermal or wind turbines usually ship within 5 - 7 business days after final approval. That gives us time to confirm specifics of the order, assemble the products and arrange ground shipment.

Material Substitution - Sales are subject to manufacture availability. Solar panel manufactures occasionally will sell out their inventory of (for example), solar panels for large jobs. If this happens, we reserve the right to substitute a product of equal quality and performance or better with your prior knowledge and permission.

If that material substitution is necessary. we will notify you prior to shipping your order and give you the options to either accept or decline the material substitution. If you decline the material substitution, your charge will be reversed in full at that time at no risk to you. If you accept, the order will move forward as per our normal policy. Selling out an item can happen on all items, but it is more likely to happen with solar panels.

We try hard to ship in the times quoted (and faster if possible), but sometimes items are delayed beyond the stated windows. If an item is going to take longer than the original estimate, we will inform you as soon as possible to let you know what the new estimated shipping date is.

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Method of delivery

The majority of items are shipped via UPS or FedEx Ground. For larger items we may choose to use specialized freight carriers or our own delivery equipment.

Items that cannot be shipped by standard carriers because they are too heavy or require special handling are shipped via a specialized freight carrier in many cases.

Large solar kits are shipped via “truck freight” (common carrier or flat-bed, or our own delivery vehicle not UPS or FedEx). In most cases, our driver will require assistance in unloading the solar kit. (Panels are usually shipped in pairs which weigh about 85 lbs each box. Truck freight companies do NOT require their drivers to unload shipments. An additional "Lift Gate" fee will apply if the driver unloads the merchandise. The shipping carrier will call and schedule delivery, at which time, you may request a "Lift Gate" (provided the weight and dimensions of the product fits the criteria for lift gate service) and arrange payment with the carrier for that service.

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Returns

(1) Orders costing less than $1,000. 100% Money Back Guarantee. If, for any reason, you are not happy with your online or catalog purchase, we will accept returns and exchanges of merchandise (orders) costing less than $1,000 within 30 days of purchase when the following conditions are met.

(1a) Customer is solely responsible for shipping any returned product back to Blue Pacific Solar and only after receiving a return authorization number (RAN). Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused and is in salable condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used, damaged or altered and can not be resold as new, the return procedure will be breached and Blue Pacific Solar may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Shipping, buySafe insurance and handling charges are non-refundable, unless an error occurred on our part in shipping your order and absent a verifiable warranty condition.

(2) Merchandise (orders) purchased costing more than $1,000 may also be returned within 30 days but may be subject to a restocking charge. Customer may return item with shipping prepaid and insured by the customer to the address specified by Blue Pacific Solar (address may be original manufacture); provided that Blue Pacific Solar reserves the right, in its sole discretion, to charge a restocking charge on merchandise returned up to twenty five percent (25%) (absent a verifiable warranty issue), if the following conditions are met; (a) Product is in new condition in its original packaging and has not been damaged or modified and is in salable condition (see extended explanation 1a above), (b) items are not special order such as trackers, SunPods, and custom assembled electronics, (c) items that are special order (trackers, SunPods, mobile solar trailers, custom electronics) may not be returned for credit.

We treat our customers, vendors, and one another with fairness, respect and appreciation. If you change your mind before we have made commitments to our vendors, we have no issue with cancelling your order less fees that are charge to us.

Please allow 3 business days after receipt of your returned or exchanged item for your charges to be reversed on your credit card. This gives us time to inspect the item returned, restock it and process the credit. You will receive a receipt via email from the merchant bank when the credit has been processed.

(3) Installed systems are not refundable three (3) business days after signed purchase agreement.

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Product Warranty and Disclaimers

All warranties are between you, the end user, and the manufacture unless stated otherwise. All of our equipment have exceptional warranties and received international certification, including UL, which is required for the U.S. market. We have chosen to promote and sell only products and technologies that have shown to be predictable and durable in real-world applications over time. Copy of individual manufactures warranties are available upon request.

Codes and Regulations - States and municipalities have codes and regulations which control the sale, construction, installation and use of products which may vary from local jurisdictions to jurisdictions. Products offered for sale and drawings are produced according to and within national electric and building codes, however, Blue Pacific Solar cannot guarantee compliance and cannot be responsible for how the product is installed or used. Customer agrees that prior to the purchase of any product, that you (the customer) are solely responsible for the product application and that the product and installation practices complies with all applicable manufactures recommendations and instructions, local and national building and electrical codes and regulations, OSHA (Occupational Safety and Health Administration), and generally accepted building practices.

System Performance - The calculation of the electrical yields are based on established and generally accepted methodology estimated values and mathematical models. Blue Pacific Solar is in no case liable for the real yield, which can e.g. deviate due to individual site conditions, contamination, temperature variation, actual exposure (sun hours) or different efficiencies of the modules.

Changes to these terms;

These terms apply to your order. We may change our terms and conditions at any time so please do not assume the same terms will apply to future orders.

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Exchanges

You can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order. Return Merchandise Authorization is required for this process, the purchaser must pay the shipping charges back to us and the exchange is subject to the return policy stated above.

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Damaged / Defective Goods Replacements

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please inspect your purchase immediately upon receipt. Any damages incurred through shipping must be reported immediately, within 24 hours of receipt. Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Blue Pacific Solar as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible. Keep all of the original packing material. Please contact us and we will provide you with instructions.

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Product warranties

All products are covered by the warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us. All warranty claims are subject to our Terms of Use.

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Trade Program

Do you have a trade program? How do I enroll?

Yes. If you are a reseller please contact us for pricing. Please be sure to include your company name, resale tax-id number, address and contact information where we could best reach you.

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Who is Blue Pacific Solar and what are they all about?

Blue Pacific Solar is about superior Customer Service; excellence in fulfilling the promise, exemplifying reliability, trustworthiness, open communication, and well-trained technical expertise.

When you do business with us, you will not be put on a email or snail mail list, you will not be pestered with telemarketers, your information will not be sold, rented or given to anyone or any company unless it is in direct relation to the business at hand, and only with trusted partners who have the same proven principles. We hate spam and unwanted calls as much as you do.

Straight forward answers, no high-pressure in home sales tactics, no slick marketing schemes, no internet marketing tricks, no bull.

Our sustainability goals reflect our commitment to the principles of renewable energy with a focus towards strengthening our relationships with strategic partners within the communities where we operate.

One of the most significant resources that Blue Pacific Solar ® has is its global network of like-minded solar companies. The movement of Blue Pacific Solar ® is towards strategic partnerships with global connectivity pooling resources while building relationships within the communities where we operate.

Because we believe in a strong family environment and because modern technology in an increasingly competitive environment demands greater efficiency, we practice flex employment. We have associates working from their home offices from Des Moines IA, Santa Ana Ca (Orange County), Santa Cruz Ca (Near San Jose) to Sacramento Ca (Northern California). Customer satisfaction is measured by a company's results not by the number of hours away from home by its employees. Supporting our associates family environment makes for a better employee and thus, a better customer experience.

An added benefit to flex employment allows us to reduce our carbon footprint by limiting unproductive commutes and unnecessary office overhead. The stronger happier workforce and low overhead adds value to our customers needs and our community.