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Shipping Solar, Terms Conditions, FAQ
Thank you for choosing Blue Pacific Solar. See the
FAQ's below for answers to commonly asked questions. If you don't find an answer here, please
Placing an order indicates that you have read and understand our terms and
conditions, return policy and shipping information.
Ordering On Line FAQ’s (Frequently Asked Questions)
Shipping
Returns
Trade Program
Company Information
Contact Information
Ordering Online
How Do We Protect the Security of Your Information?
Blue Pacific Solar is serious about security and privacy. We do not keep and we do not have access to your credit card information. Your credit card transaction is handled by a 3rd party bank using encrypted 128-bit technology. We are a trusted bonded merchant by buySafe which means your purchase is bonded should you choose that option at the time of check out. For all information, we use a multi-layered firewall to protect against unlawful intrusion. We limit access to your contact information on a "need to know" basis. The information given to us by you is under data protection, shall only be used by us, and will not be made available in any form to a third party unless for purposes such as delivery. No system can guarantee absolute security, just as the finest lock cannot guarantee physical security. However, we take every reasonable precaution to assure that your data is protected and secure.
What Personal Information Do We Collect?
Information You Provide: We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address or phone number. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. We do not sell or share your information.
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Cookies: Blue Pacific Solars websites do not transmit cookies. We DO have third party programs such as shopping carts and live chat that use them. Cookies are small programs that are transferred to your hard drive that allow us to recognize you and to provide you with a customized experience. You can easily disable them by going to the toolbar of your web browser, and clicking on the "help" button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.
Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.
Information from Other Sources: We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
How Do We Use Your Information?
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages and sending postal mail. Our agents have access to personal information needed to perform their functions, but may not use it for other purposes.
Law Enforcement: If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
If you have additional questions, please
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We do not take order over the phone for some very good reasons the first of which is the security of your information. We think it is better that we do not have access to your credit card information. Two safe ways of handling money for custom packaged orders (IE; custom solar kits) is to send us a itemized list with a PO or your signature, which we can either place the item in UltrCart for you to click on, check and order with a credit card or you can wire us the funds.
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We accept Visa, MasterCard, American Express, Discover, PayPal or Google checkout as forms of payment through secure UltraCart. You can also mail us a check for your order or wire us the funds. For Checks that are mailed, there is a 15 day processing delay after we receive the check while we wait for the funds to clear the bank. You can expedite that process by sending us a cashiers check or wiring the funds to us.
Re-authorizations after the initial order
We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire.
Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a second authorization, we reserve
the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able
to re-authorize, you wish to cancel your order, please
and we will refund your card less 20% restocking fee provided that your order has not yet shipped.
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Online Order Status (Tracking information)
You will receive a confirmation by e-mail at the time of order. Once we have confirmed the transaction, we will send you a separate notification of expected ship date. When we ship your order, we will send you a tracking number with your confirmation at the time of shipment. You can check on the progress of your order at that time with that carrier.
Most freight items are shipped via UPS unless you specify (and pay the difference) for an alternate carrier. Free shipping is when the item is under 100 lbs, is shipped UPS ground and only to the continental U.S. If the order is shipped UPS, you can track your shipment on the UPS site at . If you select an alternate carrier or the item is to large to ship UPS, we will also notify you of where and how you can track your shipment with that carrier.
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After placing an order you will get a confirmation email within the first 10 min from UltrCart our secure transaction partner.
If you place an order with Blue Pacific Solar.com and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise,
and we'll confirm it for you.
The sale is contingent upon the availability of goods or product. If a product is not available for any reason, we will give you the
option of waiting until it is available or gladly reverse your charges at your request.
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You will only be charged tax if the shipment is going to California. Blue Pacific Solar Inc is required by law to charge sales tax on orders shipped to California addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states or outside the US.
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Shipping
We ship some items from our warehouse located in Northern California USA, but some items are shipped directly from our manufacturing partners to you. Before leaving the warehouse, each item is carefully inspected so that it arrives to you in perfect condition. We primarily only use UPS for items under 100 lbs, but may need to ship some items by other trusted shipping partners who will deliver your purchase as quickly but as safely as possible.
We offer Free UPS or FedEx ground shipping on all orders under 100 lbs within the continental United States. For orders that are over 100 lbs and international shipments, we will notify you and have you approve the charges which will appear as a separate item on your credit card prior to finalizing the order.
Free Shipping Restrictions
This offer does not apply to orders over 100 lbs that may have to be shipped by ground or sea freight, volume shipment, trade, wholesale orders to approved affiliates or international shipments. For shipments in those classifications, shipping will be calculated and you will be notified of additional freight costs after we secure a quote. International recipients will be responsible for local duty or import fees which are collected by the respective country duty officers at the time of delivery.
How much will Shipping Cost?
For Standard US Shipping Quotes: Just add an item into your shopping cart (with no commitment) and it will be calculated at the time of checkout allowing you time to change your mind. All others, you will be notified with a separate e-mail of the additional freight costs which will require your approval prior to the shipment of the item. Any additional international duty charges will be collected by the carrier at the time of delivery. Please note: All shipping quotes include both shipping and any required handling.
Expedited Shipping is available at checkout. The charges will be calculated for you in real time at checkout.[top]
Our free shipping offer does not include any applicable surcharges for items that must be shipped via a specialized freight carrier. (See below.)
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Items that cannot be shipped by standard carriers because they are too heavy or require special handling are shipped via a specialized freight carrier. Freight items may incur an additional shipping charge.
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Our freight shipping includes only standard curbside delivery. Freight shipping does not include: inside delivery, delivery to any floors other than the ground floor, or assembly. If an item that you order ships via freight, our shipping partner will call in advance to schedule a delivery window during weekday business hours.
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International worldwide shipments available to most countries. International shipping terms and conditions, where we ship, international shipping fees and local duties.
We ship solar all around the world to most places that are served by UPS or FedEx, however, there are some restricted places we will not ship to. The reasons are mostly security or other shipping or credit abuse that is common to a region or country. We reserve the right to decline your order. If that happens, we will contact you and reverse any charges to your credit card at no expense to you.
After you place your order, your international freight charges will be calculated and you will be give the opportunity to accept the international shipping charges or decline them. Your international order will not ship until you have authorized by e-mail the international shipping charges. Additionally, your order will not ship until the total costs due Blue Pacific Solar have been funded by your credit card company. The funding process sometimes takes up to 5 business days after your authorization.
Any delay in authorization may delay your shipment. If you decline the international shipping freight charges your account will not be charged. International freight charges are levied by UPS or FedEx at the time of shipment so we can not ship freight collect.
Note: International freight or shipping charges are a separate item from import taxes, local duties or fees applied by some countries and vary from country to country. Blue Pacific Solar is not responsible for any import taxes, local duties or additional fees applied by some countries on international orders. If you refuse to pay import or customs tax levied by the country to which your order was shipped, your order may be destroyed or otherwise disposed of by said authorities. If this occurs you will not be entitled to any refund from Blue Pacific Solar or any of its affiliated partners.
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Delivery times / Product Substitution
Most standard contiguous US 48 states shipments that qualify for free ground shipping (items under 100 lbs) will ship within 24 - 72 hours of receipt of the order depending upon your credit card companies funding process. International shipments may be delayed longer to wait for verification of charges or customs.
Large custom assembled solar arrays, kits, thermal or wind turbines usually ship in 14 days after final approval. That gives us time to confirm orders, assemble the products and arrange ground shipment.
Product Substitution - Sales are subject to manufacture availability. Solar panel manufactures occasionally will sell out their yearly inventory of solar panels for large jobs. If or when this happens, we reserve the right to substitute an equal manufacture. If that occurs we will notify you and require your approval prior to shipping your order. If you decline, your charges will be reversed in full at that time. If you accept, the order will move forward as per our normal policy. Selling out an item can happen on all items, but it is more likely to happen with solar panels.
We try hard to ship in the times quoted (and faster if
possible), but sometimes items are delayed beyond the stated
windows. If an item is going to take longer than the
original estimate, we will inform you as soon as possible to let you
know what the new estimated shipping date is. If you have any questions or concerns please
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The majority of items are shipped via UPS Ground for larger items we might use specialized freight carriers.
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Your satisfaction is completely guaranteed!
Returns
If, for any reason, you are not happy with your online or catalog purchase, we will accept returns and exchanges of items less than $1,000 within 30 days of purchase when the following conditions are met. If you select the buySAFE option at checkout and choose to return your item(s), the buySAFE bond you purchased is not refundable because that portion of the charge is expensed at the time of purchase.
Customer is solely responsible for shipping any returned product to Blue Pacific Solar. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused in re-saleable condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used damaged or altered and can not be resold as new, the return procedure will be breached and Blue Pacific Solar may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Shipping and handling charges are non-refundable, unless an error occurred on our part in shipping your order.
Please allow 3 business days after receipt of your returned or exchanged item for your charges to be reversed on your credit card. This gives us time to inspect the item returned, restock it and process the credit. You will receive a receipt via e-mail from the merchant bank when the credit has been processed.
The exceptions is installed solar systems or custom pre-assembled solar or wind turbine kits that sell for over $1,000.00. Installed solar or custom pre-assembled solar kits over $1,000 sales are final three business days after the shop drawings are approved by the customer.
All warranties
are between you, the end user, and the manufacture unless stated otherwise. We only partner with
long established reputable manufactures and service companies. If you are having a problem getting satisfaction from
the manufacturer for a warranty issue, please
Notify Blue Pacific Solar within 3 days of delivery of the merchandise if you should encounter any problems with your order. An invoice with return authorization number must accompany the return in order to assure proper handling and credit.
Changes to these terms;
These terms apply to your order. We may change our terms and conditions at any time so please do not assume the same terms will apply to future orders.
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Exchanges
You can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order. Return Merchandise Authorization is required for this process, the purchaser must pay the shipping charges back to us and the exchange is subject to the return policy stated above.
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Damaged / Defective Goods Replacements
Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please inspect your purchase immediately upon receipt. Any damages incurred through shipping must be reported immediately, within 24 hours of receipt. Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Blue Pacific Solar as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible. Keep all of the original packing material. Please contact us and we will provide you with instructions.
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All products are covered by the warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us. All warranty claims are subject to our Terms of Use.
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Trade Program
Do you have a trade program? How do I enroll?
Yes. If you are a reseller please contact us for pricing. Please be sure to include your company name, resale tax-id number, address and contact information where we could best reach you.
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Who is Blue Pacific Solar and what are they all about?
Superior Customer Service; excellence in fulfilling the promise, exemplifying reliability, trustworthiness, open communication, and well-trained technical expertise. Straight forward answers, no high-pressure in home sales tactics, no slick marketing schemes, no internet marketing tricks, no bull.
If your experience is less than that, please Green Business Seal of Approval
Members of Green Business Network™ at Green America have made extraordinary commitments to fair treatment of their employees and workers in their supply chain, promoting healthy communities where they do business, preserving the environment, and delivering quality products to their costumers. To recognize members commitments and accomplishments as a green business, Green America has created our Green Business Seal of Approval. This seal signals that we have passed Green America’s screening process and have been admitted as an approved green business to their Green Business Network™.
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Contact Information
Have Questions? Just click here to[top]
Contact Information
Where is Blue Pacific Solar located?
Blue Pacific Solar
8250 Calvine Rd. Suite C100
Sacramento, Ca 95828
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- Solar Facts
- Solar Energy is measured in kilowatt-hour.
- 1 kilowatt = 1000 watts
- 1 kilowatt-hour (kWh) is equivalent to the amount of electricity required to burn a 100 watt light bulb for 10 hours.
- DC - direct current, the type of energy solar panels produce.
- AC alternating current - the type of electricity used in most houses.
- Inverter - a device that converts DC electricity to AC electricity.
- Solar STC rating - the factory rating in Kilowatts of a solar system (number of panels times their wattage.
- Solar CEC-AC rating, A more actual rating of what a solar system will produce, includes energy loss of panels and inverter in less than perfect conditions.
shipping solar products
When you place an order with us, you are making an offer to buy goods. We will send you and e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order and that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order and there will be no contract between us. If the goods you order are not available, we may supply you with substitute goods. In the unlikely case we elect to supply you with substitute goods, we will notify you in advance and confirm by e-mail that you will accept the substitute. If you decide not to accept the substitute goods after they have been shipped, you will have to pay to return them to us. How to place an order Simply follow the steps provided you at checkout.