Your Idea, Our Solutions

complete solar systems

web solarStore

  • solar kits

 

  • Blue Pacific Solar Products, Inc. BBB Business Review

 

engineered  solar pre-packaged solar home backup
  • kyocera
solar contact

Terms and Conditions of Use; Terms of Sale; Company Policies

On behalf of Blue Pacific Solar Products, Inc. (referred to as "Blue Pacific Solar," "us" or "we"), welcome to BluePacificSolar.com (hereinafter, the "Site"). Blue Pacific Solar Products, a California Corporation (referred to as "Blue Pacific Solar," "BluePacificSolar.com" or "us" or "we"), provides www.BluePacificSolar.com (the "Site") which offers world-class solar solutions, including but not limited to grid-tie solar power systems, hybrid solar wind systems, off-grid energy kits and backup applications (collectively referred to as "Offerings"), subject to your compliance with the following Terms and Conditions of Use ("Terms"), as well as any other written agreement(s) between us and you.

Blue Pacific Solar Products Inc™. directs a national network of company operated and independent distribution partners. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use and company policies, which together with our privacy policy govern Blue Pacific Solar's™ relationship with you. Blue Pacific Solar the owner of the website BluePacificSolar.com whose registered correspondence address is 8250 Calvine Rd, STE C100, Sacramento, CA 95828.

Shipping

Returns

Trade Program

Company Information

Privacy Policy Updated February 25, 2015. Terms and conditions are subject to update without notice. Consumers should to check back periodically for changes.

Privacy Policy

On behalf of Blue Pacific Solar Products, Inc. (referred to as "Blue Pacific Solar," "us" or "we"), welcome to BluePacificSolar.com (hereinafter, the "Site"). We recognize that your privacy is important. This Policy discloses the privacy practices for the Site, and also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of the Site.

You acknowledge that this Privacy Policy is designed to be read in connection with the Site's Terms and Conditions of Use and that by accessing or using the Site, you agree to be bound by the Terms and Conditions of Use, as well as this Policy. We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by updating any privacy information on this page. Your continued use of the Site and/or Offerings available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) your agreement to abide and be bound by that Policy.

If you have any questions about this Policy, please feel free to contact us by e-mail at CustService@BluePacificSolar.com.

IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.

1. Types of Information We Collect

We may collect two types of information about our users: (1) Personally Identifiable Information and (2) Aggregate Information.

Personally Identifiable Information (“PII”): This refers to information that lets us know the specifics of who you are. Examples of PII may include your first and last name, mailing address, email address and telephone number. You may also voluntarily provide other PII, whether or not specifically requested by us, by either voluntarily supplying your own details to us via e-mail or phone, or by posting publically viewable comments on the Site. You agree that we may collect any PII voluntarily supplied by you, whether or not we have requested it. You must not submit any PII relating to a third party which you do have permission from such third party to provide to us. We do not knowingly collect any information relating to third parties which you do not have permission to provide. When you engage in certain activities on our Site, such as purchasing a product or contacting us via e-mail or phone, we will ask you to provide certain PII.

Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other Sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the WebSite's Uniform Resource Locator ("URL") that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using, and your Internet Protocol ("IP") address.

2. How We Collect and Use Information

We do not collect any PII about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to purchase products or use certain services available on the Site.

We will primarily use your PII to provide information and service offerings to you. We will also use certain forms of PII to enhance the operation of our Site, improve our internal marketing and promotional efforts, statistically analyze Site use, improve our information offerings, and customize the Site's content, layout and services. We may use PII to deliver products, information or service offerings to you, and to contact you if you request that we do so. Finally, we may use your PII to enforce our agreements with you, including our Site's Terms and Conditions of Use and this Privacy Policy.

We may also collect certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information.

If your web browser emits "do not track" signals, or you use other mechanisms that provide you the opportunity to prevent the collection of PII or Aggregate Information about your online activities, we honor these signals or mechanisms by refraining from collecting information about you.

3. Cookies

Depending on how you use our Site, we may store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Site. We may use cookies to perform tasks such as: monitoring aggregate Site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account preferences that you have set, and personalizing the Services we make available to you. However, we do not use cookies to track your browsing behaviors.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.

4. Release of Information

We will not sell, trade or rent your PII to others. We do provide some of our service offerings through contractual arrangements made with affiliates, service providers, partners and other third parties ("Service Partners"). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to deliver services to you. For example, we may use Service Partners to assist us in delivering electronic newsletters and communications to you; delivering products to you; to collect PII voluntarily submitted by you when leaving comments on the Site; and to analyze Aggregate Information.

We will choose Service Partners who adopt and promote strong privacy policies. However, the use of your PII by our Service Partners is governed by the respective privacy policies of those providers and is not subject to our control.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Any other sites accessible through our Site, including those of our Service Partners, have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. We are not responsible for the policies or practices of third parties.

Other than our Service Partners, we do not allow third parties to collect PII or Aggregate Information about you or your online activities when you use our Site.

Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

5. Updating and Correcting Information

We believe you should have the ability to access and edit the PII that you have provided to us. You may change any of your PII in your account online at any time by e-mailing us at CustService@BluePacificSolar.com.

Please include your name and email address when you contact us.

We encourage you to promptly update your PII if it changes. You may ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.

6. Your California Privacy Rights

Upon your request, California Civil Code Section 1798.83, known as the "Shine the Light" law, requires us to provide to you (a) a list of your personal information, if any, which we have disclosed to third parties for direct marketing purposes in the preceding calendar year, and (b) the names and addresses of those third parties. You may make such a request once per calendar year, and we will provide the information to you free of charge. Please send any requests made pursuant to this section to us by e-mail at CustService@BluePacificSolar.com. However, as defined under Section 1798.83, we do not currently share any personal information with third parties for their direct marketing purposes.

7. User Choices on Collection and Use of Information

We may, from time to time, send you e-mails and/or newsletters regarding information, products or services that we feel may interest you. Only Blue Pacific Solar (or agents working on behalf of Blue Pacific Solar and under confidentiality agreements) will send you these notifications. If you do not want to receive correspondence from us, you can "opt-out" by clicking on the "Unsubscribe" link at the bottom of each correspondence.

You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our Site may not work properly in your case.

8. Security of Your PII

At our Site you can be assured that your PII is secure as we strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:

— We work hard to ensure that the data we collect is reliable, accurate, complete and current. We use PII only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

— We limit access to PII only to specific employees, Service Partners, contractors and agents who have a reasonable need to come into contact with your information.

— Additionally, we also employ a number of physical, electronic and procedural safeguards to protect PII. Our secure servers and our data centers are protected by encryption, and our servers reside behind firewalls and password protection.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through the Site cannot be guaranteed.

9. Miscellaneous

You must be at least 18 years old to have our permission to use our Site. Our policy is that we do not knowingly collect, use or disclose PII about minor visitors.

You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e. your name, email address, etc.) by you in the comments you post on the Site or in other public areas on the Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our Terms and Conditions of Use for policies regarding user-provided information.

10. Contact Us

If you have any questions, concerns or inquiries about our Privacy Policy, our use of your PII, or our privacy practices, please contact us by e-mail at CustService@BluePacificSolar.com.

11. Effective Date. This Privacy Policy is effective as of February 24, 2015.

[top]

Terms and Conditions of Use

1. Acceptance of Terms

1.1 Blue Pacific Solar Products, a California Corporation (referred to as "Blue Pacific Solar," "BluePacificSolar.com" or "us" or "we"), provides www.BluePacificSolar.com (the "Site") which offers world-class solar solutions, including but not limited to grid-tie solar power systems, hybrid solar wind systems, off-grid energy kits and backup applications (collectively referred to as "Offerings"), subject to your compliance with the following Terms and Conditions of Use ("Terms"), as well as any other written agreement(s) between us and you.

1.2 We reserve the right to change these Terms and Conditions of Use from time to time with or without notice to you. You acknowledge and agree that it is your responsibility to periodically review this Site and these Terms. Your continued use of this Site and Offerings after such modifications will constitute acknowledgement and acceptance of the modified Terms.

1.3 As used in these Terms, references to our "Affiliates" include our owners, licensees, assigns, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and includes (without limitation) all parties involved in creating, producing, and/or delivering this Site, products and Offerings available on this Site.

1.4 BY USING THIS SITE AND OFFERINGS ON THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS, PLEASE EXIT THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE OR OFFERINGS AVAILABLE ON THIS SITE, OR THESE TERMS IS TO CEASE USING THE SITE AND/OR THOSE PARTICULAR OFFERINGS.

2. Offerings

2.1 Offerings. Blue Pacific Solar provides a number of Offerings for users on its Site, including, but not limited to, allowing users to purchase grid-tie solar power systems, hybrid solar wind systems, off-grid energy kits, equipment, parts and backup applications for the purpose of creating their own energy.

2.2 No Guarantee. Although Blue Pacific Solar works hard to provide quality Offerings, you understand and acknowledge that we cannot promise or guarantee specific results from using the Site or Offerings available on this Site.

2.3 Terms and Conditions of Sale. Please refer to our Terms and Conditions of Sale for the policies applicable to your ordering and purchasing of products from BluePacificSolar.com as well as returns, exchanges and shipping of goods ordered from BluePacificSolar.com. Our Terms and Conditions of Sale applies to all purchases or orders made as a result of using the Site as well as any other written agreement(s), written quotes, written custom orders between us and you, and by ordering or purchasing products through the Site, as well as any other written agreement(s) between us and you, you acknowledge and agree to the policies contained in the Terms and Conditions of Sale. Please review our Terms and Conditions of Sale for any changes before any purchase as we reserve the right to make changes to it at any time. If you have any questions regarding our Terms and Conditions of Sale, please contact us at CustService@BluePacificSolar.com.

2.4 Temporary Interruptions. You understand and agree that temporary interruptions of the Site may occur as normal events that are out of our control. You also understand and agree that we have no control over the third-party networks or services that we may use to provide you with Offerings. You agree that the Offerings available on this Site are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.

3. Site Conduct, Posting Policies & Third-Party Websites

3.1 User-Created Content Guidelines: Your use of the Site is subject to all applicable laws and regulations, and you are solely responsible for any comments or posts you leave on the Site or send to us. By posting information on the Site, or by otherwise using any communications service, message board or other interactive service available on the Site, you agree that you will not post comments, messages, links, code, information, pictures, or other material that:

i. is unlawful, threatening, abusive, harassing, defamatory, deceptive, inaccurate, fraudulent, tortious, invasive of another's privacy, or includes graphic descriptions of sexual or violent content;

ii. victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;

iii. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;

iv. consists of unsolicited advertising, junk or bulk email (also known as "spam"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;

v. contains any form of malicious code, files, or programs that are designed or intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment or otherwise causes damage, or allows you to obtain unauthorized access to any data or other information of any third party;

vi. breaches the security of, compromises or otherwise allows access to secured, protected or inaccessible areas of this Site, or attempts to gain access to other networks or servers via your account on this Site;

vii. impersonates any person or entity, including any of our employees or representatives.

3.2 No Endorsement. Blue Pacific Solar neither endorses nor assumes any liability for any materials uploaded or submitted by users on any part of the Site. Although we do not pre-screen, police or monitor comments posted on the Site, we and our agents reserve the right to remove any and all postings, in our sole discretion and without prior notice to you. Blue Pacific Solar and its Agents are not responsible for any failure or delay in removing such postings.

3.3 Third-Party Sites and Information. This Site may redirect or link to other websites on the Internet, or may otherwise include references to information, products or services made available by unaffiliated third parties. While we make every effort to work with trusted, reputable providers, from time to time such sites may contain information, material or policies that some may find inappropriate or personally objectionable. You understand that we are not responsible for the accuracy, completeness, decency or legality of content hosted by third party websites, nor are we responsible for errors or omissions in any references made on those websites. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with the Site or party by us, or any warranty of any kind, either express or implied.

4. Blue Pacific Solar's Intellectual Property

4.1 Content. For purposes of these Terms, "content" is defined as any information, communications, published works, photos, video, graphics, music, sounds, or other material that can be viewed by users on our Site and is owned by Blue Pacific Solar, our Affiliates or licensors.

4.2 Ownership of Content. All content on the Site is: Copyright © 2015 Blue Pacific Solar Products. All rights reserved. All content on the Site is subject to intellectual property rights, contractual or other protection. The intellectual property rights are owned by us or our licensors. No content may be copied, distributed, republished, uploaded, posted or transmitted in any way except as provided expressly in these Terms or with Blue Pacific Solar's prior express written consent. Any use of the content other than as permitted by these Terms, or any other unauthorized use of the content may make you liable to Blue Pacific Solar for violation of intellectual property rights.

4.3 Trademarks. Trademarks or service marks of Blue Pacific Solar include, but are not limited to, Blue Pacific Solar™, Blue Pacific Solar Products™ and BluePacificSolar.com™. All custom graphics, icons and service names are registered trademarks, common law trademarks or service marks of Blue Pacific Solar or our Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms grants you any right to use any trademark or service mark, and/or the name of Blue Pacific Solar, our Affiliates or our licensors.

4.4 Site Use. Blue Pacific Solar grants you a limited, revocable, nonexclusive license to use the Site solely for your own personal purposes only and not for republication, distribution, assignment, sublicense, sale, commercial use, preparation of derivative works, or other use. You may not use any content from the Site for commercial use. You agree not to copy the Site, reverse engineer or break into the Site, or use materials, products or services in violation of any law. Any use of the Site or the content or materials contained therein, other than as specifically authorized in these Terms, without the prior written permission of Blue Pacific Solar, is strictly prohibited and will terminate the license granted herein. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring to you, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith. Blue Pacific Solar reserves the right, without notice and in its sole discretion, to terminate your license to use the Site at any time and to block or prevent your future access to, and use of, the Site.

4.5 No Warranty for Third-Party Infringement. Neither our Affiliates nor we warrant or represent that your use of materials displayed on, or obtained through, this Site will not infringe the rights of third parties.

5. Content You Create

5.1 Your Intellectual Property Rights. Subject to our Privacy Policy, any communication or material that you transmit to this Site or to us, whether by email, phone or other means, for any reason, will be treated as non-confidential and non-proprietary user content ("User Content"). While you retain all rights to the User Content, you grant us (including our employees and Affiliates), a non-exclusive, paid-up, perpetual, and worldwide license to copy, distribute, display, publish, translate, adapt, modify, and otherwise use the User Content for any purpose whatsoever, regardless of the form or medium in which it is used.

5.2 We respect the intellectual property rights of others, and we ask you to do the same. In instances where we are notified of alleged infringing User Content, a decision may be made to remove access or disable access to such materials, in compliance with the safe harbor provisions of the Digital Millennium Copyright Act, 17 U.S.C. § 512(c).

5.3 If you believe that your or someone else's copyright has been infringed upon by BluePacificSolar.com or User Content provided on this Site, you (or the owner or rights holder, collectively, "Rights Holder") should send notification to us immediately. Prior to sending us notice, the Rights Holder may wish to consult a lawyer to determine their rights and legal obligations under the DMCA and any other applicable laws. Nothing here or anywhere on this Site is intended as a substitute for qualified legal advice. To file a Notice of Infringing Material, we ask that the Rights Holder provide the following information:

i. Reasonably sufficient details about the nature of the copyrighted work in question, or, in the case of multiple alleged infringements, a representative list of such works. This should include, title(s), author(s), any U.S. Copyright Registration number(s), URL(s) etc.;

ii. Reasonably sufficient details to enable us to identify and locate the material that is allegedly infringing the Rights Holder's work(s) (for example, file name or URL of the page(s) that contain(s) the material);

iii. The Rights Holder's contact information so that we can contact them (including for example, the Rights Holder's address, telephone number, and email address);

iv. A statement that the Rights Holder has a good faith belief that the use of the material identified above in (ii) is not authorized by the copyright owner, its agent or the law;

v. A statement, under penalty of perjury, that the information in the notification is accurate and that the Rights Holder is authorized to act on behalf of the copyright owner; and

vi. The Rights Holder's electronic signature.

Notice may be sent to us at CustService@BluePacificSolar.com.

5.4 You also acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may temporarily or permanently remove the identified materials from our Site without liability to you or any other party.

5.5 Confidential Information. As stated above, all communications sent by you to us will be treated as non-confidential and non-proprietary (subject to our Privacy Policy). Please do not submit confidential or proprietary information to us (including patentable ideas, new content suggestions or business proposals) unless we have mutually agreed in writing otherwise. Ideas that we receive unsolicited will be treated as property owned by Blue Pacific Solar and will not be returned to you.

6. Privacy & Security

6.1 Login Required. In order to make purchases on this Site you will be asked to set up an account and password. Our account registration page requests certain personal information from you ("Registration Info"). You will have the ability to maintain and periodically update your Registration Info as you see fit. By registering, you agree that all information provided by you as Registration Info is true and accurate and that you will maintain and update this information as required in order to keep it current, complete and accurate.

6.2 Passwords & Security. If you register for an account on the Site, you agree that you are responsible for maintaining the security and confidentiality of your password and that you are fully responsible for all activities that occur under your account. Therefore, you must take reasonable steps to ensure that others do not gain access to your password and account. Our employees will never ask you for your password.

7. Product Compliance and Suitability

7.1 Blue Pacific Solar's relationship in the sale of any product(s) on the Site as well as any other written agreement(s), written quotes, written custom orders between us and you. is that of a material supplier with limited knowledge of actual jobsite conditions. Blue Pacific Solar does not guarantee compliance or suitability of the products it sells with any federal, state or local laws, codes or regulations, nor does Blue Pacific Solar accept responsibility for the construction, installation and/or operation of the products after purchase. It is your sole responsibility to ensure that all products you purchase, install and/or operate are in compliance with the various rules and regulations surrounding the installation and operation of such equipment, including but not limited to, the National Electrical Codes (NEC), Authority Having Jurisdiction (AHJ) Code Officials, Uniform Building Code (UBC) or International Building Code (IBC), Occupational Safety and Health Administration (OSHA), local utility company policies, and the instructions provided by the equipment manufacturers. These rules and regulations may vary from state to state so be sure to check with your local code officials for your local rules and requirements. You agree to do your due diligence as to all the rules and regulations mentioned above prior to making any purchase from the Site as well as any other written agreement(s), written quotes, written custom orders between us and you.

7.2 All warranties are between you, the buyer (customer), and the manufacture. Blue Pacific Solar is a distributor only. Products sold by Blue Pacific Solar are not manufactured by Blue Pacific Solar therefore we do not warranty any of the products we sell.

Consequently, Blue Pacific solar makes no warranties, expressed implied, at to the condition, merchantability, fitness for a particular purpose, or any other matter concerning the materials described herein and the buyer (customer) accepts the material as is by the manufacturer. Blue Pacific Solar does not adopt or affirm any of the warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose, made by any of the manufactures of any of the materials described herein.

8. Disclaimer

8.1 ALL CONTENT AND OFFERINGS ON THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE CONTENT, PRODUCTS OR OFFERINGS WILL MEET YOUR REQUIREMENTS, (B) THE CONTENT, OFFERINGS OR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE INFORMATION OR RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE CONTENT OR OFFERINGS OFFERED WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCT OR OFFERINGS PURCHASED OR OBTAINED BY YOU FROM THE SITE, FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR NEEDS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.

8.2 THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE CONTENT AND OFFERINGS ON THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS OR OFFERINGS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE TO YOU. THE CONTENT OR PRODUCT INFORMATION AVAILABLE ON THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH CONTENT OR PRODUCT INFORMATION.

THE USE OF THE OFFERINGS OR OTHER ACQUISITION OF ANY PRODUCTS, SERVICES OR OFFERINGS THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES YOU INCUR AS A RESULT.

8.3 WE RESERVE THE SOLE RIGHT TO EITHER MODIFY OR DISCONTINUE THE SITE, INCLUDING ANY OFFERINGS OR FEATURES THEREIN, AT ANY TIME WITH OR WITHOUT NOTICE TO YOU. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY SHOULD WE EXERCISE SUCH RIGHT. MODIFICATIONS MAY INCLUDE, BUT ARE NOT LIMITED TO, THE ADDITION OF FREE OR FEE-BASED SERVICES OR CHANGES TO THE LIST OF PRODUCTS OFFERED FOR PURCHASE. ANY NEW FEATURES THAT AUGMENT OR ENHANCE THE THEN-CURRENT OFFERINGS ON THIS SITE SHALL ALSO BE SUBJECT TO THESE TERMS OF USE.

8.4 SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.

9. Limitation of Liability & Indemnification

9.1THE CALCULATION OF PHOTOVOLTAIC SYSTEM ELECTRICAL YIELDS ARE BASED ON ESTABLISHED AND GENERALLY ACCEPTED METHODOLOGY OF ESTIMATED VALUES AND MATHEMATICAL MODELS. BLUE PACIFIC SOLAR IS IN NO CASE LIABLE FOR THE REAL YIELD OF OUR PRODUCTS, WHICH CAN DEVIATE DUE TO INDIVIDUAL SITE CONDITIONS, CONTAMINATION, TEMPERATURE VARIATION, ACTUAL HOURS OF SUN EXPOSURE OR DIFFERENT EFFICIENCIES OF THE MODULES.

IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM THE PURCAHSE OF PRODUCTS ON THE SITE; THOSE RESULTING FROM THE INSTALLATION OR USE OF THE PRODUCTS PURCHASED FROM THE SITE; YOUR USE OF THE INFORMATION OR CONTENT CONTAINED ON THE SITE; OR YOUR RELIANCE UPON THE ACCURACY OF INFORMATION CONTAINED ON THE SITE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THIS SITE. FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY PROMISES REGARDING OUR PRODUCTS.

IN NO EVENT SHALL BLUE PACIFIC SOLAR'S LIABILITY TO YOU EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCT(S) IN DISPUTE.

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.

9.2 You agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorneys' fees that may arise from your use or misuse of this Site or any of the content or products contained therein. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

10. Termination of Use

10.1 Grounds for Termination. You agree that we may, at our sole discretion, terminate or suspend your access to all or part of the Site with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access to this Site, and reporting you to the proper authorities, if necessary.

10.2 No Right to Offerings Upon Termination. Upon termination and regardless of the reason(s) motivating such termination, your right to use the Offerings available on this Site will immediately cease. We shall not be liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us in connection therewith. Sections 1 and 3-11 of these Terms shall survive any termination.

11. Miscellaneous Provisions

11.1 International Use. Although this Site may be accessible worldwide, those who choose to access this Site from other locations do so on their own initiative and at their own risk. If you choose to access this Site from outside the United States, you are responsible for compliance with local laws in your jurisdiction, including but not limited to, the taxation of products purchased over the Internet. Any offer for any product, service, and/or information made in connection with this Site is void where prohibited.

11.2 Governing Law and Venue. This Site (excluding any Third Party websites) is controlled by us from our office in Sacramento, California, and the statutes and laws of the State of California shall be controlling, without regard to the conflicts of laws principles thereof. With respect to any claims and disputes arising under or relating to these Terms, you agree to submit to the exclusive personal jurisdiction and venue of the state or federal courts in Sacramento County, California.

11.3 Notices. All notices to Blue Pacific Solar or BluePacificSolar.com shall be in writing and shall be sent to CustService@BluePacificSolar.com. You agree to allow us to submit notices to you using the email address provided by you in the Registration Info. Any notices or communication under these Terms will be deemed delivered to the party receiving such communication on the delivery date when transmitted by email.

11.4 No Resale Right. You agree not to sell, resell, reproduce, duplicate, distribute, copy or use for any commercial purposes any portion of this Site, or use of or access to this Site or Offerings provided through this Site, beyond the limited rights granted to you under Section 4 of these Terms.

11.5 Force Majeure. In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of Offerings available through our Site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

11.6 Savings Clause. If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable laws to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

11.7 No Waiver. Any failure by us to enforce or exercise any provision of these Terms or related rights shall not constitute a waiver of that right or provision.

11.8 Entire Agreement. These Terms and Conditions of Use, Terms and Conditions of Sale, and Privacy Policy constitute the entire agreement and understanding between the parties concerning the subject matter hereof and supersede all prior agreements and understandings of the parties with respect thereto. These Terms may NOT be altered, supplemented, or amended by the use of any other document(s). To the extent that anything in or associated with this Site is in conflict or inconsistent with these Terms, these Terms shall take precedence.

Order Confirmation

When you place an order with us, on line or otherwise, you are making an offer to buy merchandise and or services. We will send you an email to confirm that we have received your order. We will not take payment from you until we have accepted your order. Payment in full is due at the time of order.

It is a not uncommon for manufactures to sell out their inventory for a period of time (large projects, unforeseen demand). If the merchandise that you ordered is not readily available or we have made a pricing mistake, we will advise you of this before we proceed with your order. In the event the merchandise is not available because of an unexpected stock outage or manufacture delay, we may elect to supply you with substitute merchandise of equal quality and performance or better. If the need to offer a substitute product arises, the product will always will be equal or better and we will notify you in advance, before we proceed, confirming by email that you will accept the substitute. If you choose not to accept the substitute merchandise, any charges will be reversed at no risk to you. If we have made a pricing error, your transaction will be cancelled at no risk to you.

Orders will not be processed and begin the shipping cycle until after 9:00 AM Pacific Standard Time (P.S.T.) of the next business day (Monday to Friday) following placement of your order, excluding holidays and weekends. Change of day is considered to occur at midnight (12:00AM) P.S.T. All order shipments are subject to product availability and complete customer order, billing and shipping information being received by Blue Pacific Solar as well as credit verification and authorization.

Shipments are also pending weather restrictions or natural disasters. Shipping times only apply from the date and time that the order was shipped. Shipping times do not include customs delays or delays caused by acts of God. For more information regarding shipments, please reference "Shipping" category.

solar permit documents

Building, Electrical Code, OSHA Compliance.

IMPORTANT SOLAR KIT INSTALLATION / LINE DRAWINGS: Our relationship in the sale of any equipment or material is that of a material supplier. It is the sole responsibility of the purchaser to ensure that all products are installed and operated in accordance with national electrical codes (NEC), local codes and restrictions AHJ (Authority Having Jurisdiction (Code Officials)), UBC (Uniform Building Code) or IBC (International Building Code), OSHA (Occupational Safety and Health Administration), local utility company policy as well as equipment manufactures instructions or instructions provide by Blue Pacific Solar. These codes may vary from state to state so be sure to check with your local code officials for their code requirements.

nec code

SAFETY WARNING: Danger to life due to high voltages. Risk of death or serious injury due to electric shock. Always employ the services of a licensed local electrician or other properly trained and qualified persons to complete any final connection options prior to commissioning any electrical system.

solar necAll installations should be permitted and inspected, where required, by the AHJ (Authority Having Jurisdiction (Code Officials)) in the same manner as other equivalent electrical systems.

[top]


Orders Larger Than $1,000, Your Personal Technical Advisor.solar advisor

For orders larger than $1,000, you will be notified, usually the next business day after you place your order, of the name and contact information for your personal technical advisor that will be assigned your account. Your Technical Advisors job is to work with you throughout the process and will be the point person on your order providing you with a single contact point to help make the process easier. Your assigned Technical Advisor will take ownership of the sale and make it their personal responsibility to keep you informed and that the process of purchasing, confirming the design and answering questions through completion of installation so the process is seamless. We do not claim all our Technical Sales Consultants can answer all questions all the time. However, for the questions they cannot answer, they know where to get the answer and then get it back to you as quickly as possible.

[top]


Site Security - How We Protect the Security of Your Information.

solar policies

Blue Pacific Solar™ is serious about security and privacy with guaranteed with comprehensive identity theft coverage to safeguard your personal information. As a buySAFE bonded merchant, if you select buySAFE option at checkout, you are protected with $10,000 ID Theft Protection from buySAFE.

We do not keep and we do not have access to your credit card information. Your credit card transaction is handled by a 3rd party bank using encrypted 128-bit technology. Additionally, we are a trusted bonded buySafe merchant which means your purchase is guaranteed safe by a large 3rd party insurance company should you choose that option at the time of check out. For all information, we use a multi-layered firewall to protect against unlawful intrusion.

We limit access to your contact information on a "need to know" basis. The information given to us by you is under data protection, shall only be used by us, and will not be made available in any form to a third party unless for purposes such as delivery.

[top]


Can I order over the phone?

We do take orders over the phone, but it is easy for verbal orders to be misunderstood by either side therefore phone orders will not be processed unless you return the confirmation email with your approval. We think it is safer for both parties to make transactions in writing. You know what you are getting and there is no chance we will misunderstand your instructions. You can either order on line, or we will send you a copy of a quote which you can sign and email or fax back with your order and payment information or call us. Phone orders large than $1,000 will require a separate written authorization for the charge to be returned along with a photo copy of a government issued ID such as a picture of your drivers license.

[top]


Payment Options / Terms and Conditions

Payment Options Available at Checkout

payment
  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • Bank Wire Transfer
  • Wire transfers are fast and easy. Blue Pacific Solar™ accepts banks wire transfers as a form of secure payment from all USA banks. If you would like to pay by transferring the funds from your bank using a wire transfer, complete the purchase selecting bank wire at checkout. Within 1 business day, you will be sent the wire instructions that will look like this:
Recipient bank name:  
(The Bank You’re Sending Money to):  Wells Fargo
   420 Montgomery Street
   San Francisco CA 94104
   Tel: 916-525-4051
Recipient Bank Routing number:  121000248
Blue Pacific Solar Account Number:   XXXXXX9059

Once you have the information above, you will need to go down to your local bank and tell the customer service agent you would like to do a bank wire from your account. Your local bank will have a form that you have to fill out, or you might be able to start the process online. Local banks sometimes charge $20 or $30 dollars to wire money. If your bank charges a fee, you may deduct the $20 or $30 fee from the total sales amount.

  • Paper Check Option. You can place your on line order and select the paper check option. At checkout, you will be given the address of where to mail your check. The paper check option is the longest method of payment since the order will be held in limbo until the check is received and clears the bank. Purchases made with paper checks payments may take up to 10 business days after the check is received and deposited to clear your bank account.
  • Progress Payments. We accept progress payments on large orders for a variety of reasons. There are some occasions, such as large solar kits combined our permitting service, where progress payments would be appropriate. The cycle time for permit drawings from completion, submission and approval, can take several weeks depending on the local building department.
  • In those circumstances, where the purchase qualifies for a progress payment, you should proceed through check out process normally selecting the wire transfer option. Within 24 hours (M-F), your personal solar consultant will contact you to help you complete the process with credit card instructions. Once your deposit has cleared our bank, we will move forward with the first stage of your order, which is typically the permit drawings. Large orders that qualify for progress payment terms are 30% down, the balance due before delivery. If you choose any method except bank wire, the delivery cycle will not occur until the funds have cleared the bank. Don't worry, your personal solar consultant will work with you throughout the process.

Re-authorizations after the initial order

In some rare circumstances, we may need to obtain additional authorization for the outstanding balance of your order if the existing authorization is about to expire. If the re-authorization is not successful, we will contact you for new payment information. If we are not able to obtain a second authorization, we reserve the right to cancel or delay shipment until the payment is authorized or secured. In the event the order needs to be canceled and we have restocking charges from the manufacture or other unforeseen expenses that we have occurred at no fault to us, your refund of your partial payment may be subject to restocking charges.

[top]


Blue Pacific Solar Products, Inc. BBB Business Review

Public Confidence, Certifications and Trust.

All the associates and affiliated businesses working with Blue Pacific Solar™ are hard at work everyday to manifest public confidence in a variety of ways:

confidenceBlue Pacific Solar™ is a Registered Trademark with the United States Patent and Trademark Office for Blue Pacific Solar Products Inc.™, a California Corporation.

verifiedBlue Pacific Solar™ has been screened, verified and accepted by PayPal, Intuit (Which is owned by Microsoft); Visa, Master Card, American Express and is a verified Authorize.Net merchant.
verifiedAs a registered approved vendor with the US government we have been screened by the DOD (Department of Defense) and IRS. You can verify that by going to https://www.sam.gov and doing a search by either or Duns number 833262194 or our full corporate name Blue Pacific Solar Products Inc. Our customer base includes the US Forestry service, US Coast Guard, Martin Marietta and respected state universities like Iowa State.
buy safeverifiedWe only select products from Best-In-Class solar manufactures with equipment that is UL / CEC (California Energy Commission) listed and approved, with the longest warranties available in the industry.
verifiedBlue Pacific Solar™ has had a long term relationship with UltraCart. UltraCart is a secure world-class premiere shopping cart and e-commerce management platform.

BuySafe Merchant increases confidence.

As a buySAFE bonded merchant, it demonstrates we're committed to providing you with the ultimate peace of mind by giving you a confident and guaranteed shopping experience when you buy from us.

roof mount panels 

buySAFE provides on line merchants a "bonding" service to provide you with a more confident, safe and secure on line shopping experience. When shopping on line, always look for the buySAFE Seal and enjoy the ultimate peace of mind that comes from buying from a buySAFE Merchant.

[top]


Green Business Seal of Approval

green america

Blue Pacific Solar™ has been rigorously screened and subsequently approved by Green American™. Green America is a nonprofit membership organization dedicated to harnessing the economic power of consumers, investors and businesses to promote social justice and environmental sustainability.

Members of Green Business Network™ at Green America have made extraordinary commitments to fair treatment of their employees and workers in their supply chain, promoting healthy communities where they do business, preserving the environment, and delivering quality products to their costumers.

To recognize members commitments and accomplishments as a green business, Green America has created their Green Business Seal of Approval. This seal signals that we have passed Green America screening process and have been admitted as an approved green business to their Green Business Network™.

[top]


Online Order Status (Tracking information)

You will receive a confirmation by email at the time of order. When we ship your order, we will send you a tracking number via email so you can check on the progress of your order at that time with that carrier.

Most freight items are shipped via UPS or FedEx unless you specify (and pay the difference) for an alternate carrier. Free shipping is when the item is under 50 lbs., is shipped UPS ground and only to the continental U.S. If the order is shipped UPS, you can track your shipment on the UPS site at . If you select an alternate carrier or the item is to large to ship UPS, we will also notify you of where and how you can track your shipment with that carrier.

[top]


Confirmation of orders

After placing an order you will get a confirmation email within the first 10 min from UltraCart our secure transaction partner. If you place an order with Blue Pacific Solar and don't get an confirmation email check your "junk" mail folder, it will probably be in there. The sale is contingent upon the availability of goods or product. If a product is not available for any reason, we will give you the option of waiting until it is available or gladly reverse your charges at your request at no risk or cost to you.

[top]


Tax

You will only be charged tax if the shipment is going to California. Blue Pacific Solar Inc. is required by law to charge sales tax on orders shipped to California addresses, which is calculated and itemized during the on line ordering process. No sales tax will be applied to orders shipped to addresses in other states or outside the US.

Cancellation of Order by Buyer

Your order can only be cancelled on the same day following placement of your order, excluding holidays and weekends without being subject to restocking charge. After 2:00 PM P.S.T., a cancellation request is considered to be late and is subject to restocking charges. We are allowed by the bank to reverse a credit card charge the same day at no charge to us. Beyond the same day, if a charge is reversed all our affiliated banks charge us a credit card fee. Special order, custom-built and non-stock items are non-cancelable and non-returnable. This includes all drop shipments from manufacturers.

Change of day is considered to occur at midnight (12:00AM) P.S.T. Cancellations must be made via email request to sales@bluepacificsolar.com.

Blue Pacific Solar reserves the right to not accept your order or cancel your purchase at anytime.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

  • * The product is not available / in stock (any payments will be refunded);
  • * Your billing information is not correct or not verifiable;
  • * Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
  • * Your bank transfer payment is not received within 12 calendar days after acceptance of your order;
  • * We have reason to believe you are under 21 years of age;
  • * We have reason to believe that you are using another persons credit card and cannot validate if it is a lawful or use;
  • * There was an error in the price quote;
  • * We could not deliver to the address provided by you.

If an order is canceled by the company, any payments will be refunded to the cardholder and we will notify the buyer using the same email address that was on the original order.

[top]


Shipping

YOU MUST INSPECT THE SHIPMENT BEFORE YOU SIGN FOR THE DELIVERY!

Compare the items shipped with the Packing List included with your shipment and verify that your order has been received.

If there is an overage or shortage of items, file an claim with sales@bluepacificsolar.com and or contact your assigned Solar Consultant within 24 hours of receipt. Do not wait until you start your job to verify the contents of your order.

INSPECT THE PACKAGING FIRST (Pallet or Box) - Look for the following: Torn or punctured cardboard or stretch wrap, Broken or crushed corners, Broken pallet, Module stack askew or shifted on pallet, Missing the “Do Not Stack” pyramid on module pallet. Before signing for freight or other packages, it is important that you or whomever is receiving the shipment, inspect package(s) closely and note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt.

READ THIS PLEASE! Damage caused by shipping or mishandling: If there is anything unusual with the package, take pictures of the outside then inspect the contents. The Customer has the right to open packages to inspect the contents to see if there is shipping damage. If the driver is unwilling to wait while the Customer inspects all their items, the Customer may mark in the delivery receiptConcealed Damage Possible”. In case of serious obvious damage, the Customer must refuse the package (Delivery) and contact your Blue Pacific Solar Consultant immediately.

solar tech notes

NOTE: If you have damaged or missing items, in addition to taking pictures, please write on the receiver in big words “Broken _______ or Missing ______”. The receiver is part of the legal document we need to make a freight claim. If you do not writing anything on the receiver, you are in effect saying you received the product in good condition. That means you accepted ownership of the product and received it in good condition.

Visually evident damage caused by shipping or mishandling is to be reported to the freight carrier within 24 hours. Shipping damage is the responsibility of the freight carrier, not Blue Pacific Solar, and should always be duly noted with the freight carrier prior to accepting and signing for the product.

Curbside Delivery

We try and accommodate most job specific applications and locations, but shipping is generally considered to be curbside and tailgate unless otherwise specified. What does that mean? If you have an order that goes to a site that is, for example, a mile back from the main highway, the driver is not responsible to risk damage to the truck or operator safety. We expect you to meet the driver and take the package or make your job specific arrangements to get the materials from the tailgate of the delivery truck at the street side curb to its final resting place. If your shipment a non-freight delivery and is going to your residence or business, yes, the driver will take it to your door or front desk.

[top]

Freight service are required for many items over 80 lbs., solar panels that have to be palletized or items that are longer than 8' such as rails and racking. The freight prices that you see that are standard include the loading of the shipment at origin, and the transport to a local commercial dock or nearby freight terminal. Items that cannot be shipped by standard carriers because they are too heavy or require special handling are shipped via a specialized freight carrier in many cases. The four common freight trucking companies we use are UPS, FedEx, Conway and YRC trucking but that is subject to daily rate quotes we receive.

In most cases, the driver will require assistance in unloading the kit to the curbside and are not required to move the product past that point.

solar freight

Truck freight companies do NOT require their drivers to unload shipments. When a order has to ship by freight trucking shipping is defined as point of origin dock to the commercial dock you specify or the closest freight terminal. If you would like the freight shipment delivered to your residence, a additional "Residential and Lift Gate" special handling fee will apply. NOTE; RESIDENTIAL AND LIFT GATE FEES ARE NOT INCLUDED IN BASE SHIPPING COSTS. UNLESS SPECIFIED AT THE TIME OF ORDER. If the driver (freight company) is asked to deliver to a residence, and unloads the merchandise at your home, at the curb. The shipping carrier will call and schedule delivery, at which time, you may request a Residential and Lift Gate (provided the weight and dimensions of the product fits the criteria for lift gate service) and arrange payment with the carrier for that service. If you do not want or need to pay for this heavy freight additional delivery fee, you can avoid it by picking up your order at the closest freight company terminal. In that case, you will need a pickup truck and a copy of the bill of laden, drive to the terminal and the freight company will load your order into the bed of your truck with their forklift. The most common pallet size we use is 65" X 44" (Height depends on Product).

Our standard freight shipping normally includes only the loading of the shipment at origin, and the transport to a local commercial dock or nearby freight terminal. Freight shipping, unless specified, does not include: residential, lift gate service, inside delivery, delivery to any floors, or assembly. If an item that you order ships via freight, our shipping partner will call schedule a delivery window during weekday business hours or advise you your order is available at the local terminal for pickup.

[top]


International Shipping

Unfortunately due to the added expense of processing international shipments, Blue Pacific Solar will only ship to your export terminal in the United States. At that point you would be responsible for exporting the shipment.

[top]


Delivery times / Material Substitution

Most items will ship within 3 - 5 business days after the funds clear. Checks, eCheck and paper checks, will be held until the funds clear the bank which can take 10 business days.) International shipments may be delayed longer to wait for authorization of additional shipping charges or customs.

Custom assembled solar kits, thermal or wind turbines usually ship within 5 - 7 business days after final approval. That gives us time to confirm specifics of the order, assemble the products and arrange ground shipment.

Material Substitution - Sales are subject to manufacture availability. Solar panel manufactures occasionally will sell out their inventory of (for example), solar panels for large jobs. If this happens, we reserve the right to substitute a product of equal quality and performance or better with your prior knowledge and permission.

If that material substitution is necessary. we will notify you prior to shipping your order and give you the options to either accept or decline the material substitution. If you decline the material substitution, your charge will be reversed in full at that time at no risk to you. If you accept, the order will move forward as per our normal policy. Selling out an item can happen on all items, but it is more likely to happen with solar panels.

We try hard to ship in the times quoted (and faster if possible), but sometimes items are delayed beyond the stated windows. If an item is going to take longer than the original estimate, we will inform you as soon as possible to let you know what the new estimated shipping date is.

[top]

 

RETURN POLICY

Most merchandise (orders) purchased can be returned within 30 days of delivery but may be subject to a restocking charge. Note: Certain items are non-returnable, including: Power Center Builds and Custom Ordered items that are non-stocking items (Power Centers), Batteries are non-returnable, Non-stocking items that are drop shipped directly from the manufacturer, final sale items that are labeled closeout, discontinued or obsolete.

(1) Orders costing less than $1,000. 100% 30 Day Money Back Guarantee. If, for any reason, you are not happy with your on line or catalog purchase, we will accept returns and exchanges of merchandise (orders) costing less than $1,000 within 30 days of purchase when the following conditions are met.

(1a) Customer is solely responsible for shipping any returned product back to Blue Pacific Solar and only after receiving a return authorization number (RAN). Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused and is in salable condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used, damaged or altered and can not be resold as new, the return procedure will be breached and Blue Pacific Solar may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Shipping, buySafe insurance and handling charges are non-refundable, unless an error occurred on our part in shipping your order and absent a verifiable warranty condition.

(2) Merchandise (orders) purchased costing more than $1,000 may also be returned within 30 days but may be subject to a restocking charge. Customer may return item with shipping prepaid and insured by the customer to the address specified by Blue Pacific Solar (address may be original manufacture); provided that Blue Pacific Solar reserves the right, in its sole discretion, to charge a restocking charge on merchandise returned up to twenty five percent (25%) (absent a verifiable warranty issue), if the following conditions are met; (a) Product is in new condition in its original packaging and has not been damaged or modified and is in salable condition (see extended explanation 1a above), (b) items are not special order such as trackers, SunPods, and custom assembled electronics, (c) items that are special order (trackers, SunPods, mobile solar trailers, custom electronics (power centers)) may not be returned for credit and the sale of these items are final 24 hours after the funds clear.

We treat our customers, vendors, and one another with fairness, respect and appreciation. If you change your mind before we have made commitments to our vendors, we have no issue with cancelling your order less fees that are charge to us.

Please allow 5 - 7 business days after receipt of your returned or exchanged item for your charges to be reversed on your credit card. This gives us time to inspect the item returned, restock it and process the credit. You will receive a receipt via email from the merchant bank when the credit has been processed.

[top]


Warranty Policy:

All warranties are between you, the buyer (customer), and the manufacture. Blue Pacific Solar is a distributor only. Products sold by Blue Pacific Solar are not manufactured by Blue Pacific Solar therefore we do not warranty any of the products we sell.

Consequently, Blue Pacific solar makes no warranties, expressed implied, at to the condition, merchantability, fitness for a particular purpose, or any other matter concerning the materials described herein and the buyer (customer) accepts the material as is by the manufacturer. Blue Pacific Solar does not adopt or affirm any of the warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose, made by any of the manufactures of any of the materials described herein. In an event, Blue Pacific Solar's liability shall never exceed the purchase price of the goods which are subject to any claim, whither or not such goods have been installed or made part of an improvement to real or personal property.

Most items that we sell are covered by the original manufacturer's warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.

Blue Pacific Solar bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.

All of our equipment have exceptional warranties and received international certification, including UL, which is required for the U.S. market. We have chosen to promote and sell only products and technologies that have shown to be predictable and durable in real-world applications over time. Copy of individual manufactures warranties are available upon request.

Codes and Regulations:

States and municipalities have codes and regulations which control the sale, construction, installation and use of products which may vary from local jurisdictions to jurisdictions. Products offered for sale and drawings are produced according to and within national electric and building codes, however, Blue Pacific Solar cannot guarantee compliance and cannot be responsible for how the product is installed or used. Customer agrees that prior to the purchase of any product, that you (the customer) are solely responsible for the product application and that the product and installation practices complies with all applicable manufactures recommendations and instructions, local and national building and electrical codes and regulations, OSHA (Occupational Safety and Health Administration), and generally accepted building practices.

System Performance - The calculation of the electrical yields are based on established and generally accepted methodology estimated values and mathematical models. Blue Pacific Solar is in no case liable for the real yield, which can e.g. deviate due to individual site conditions, contamination, temperature variation, actual exposure (sun hours) or different efficiencies of the modules.

Changes to these terms;

These terms apply to your order. We may change our terms and conditions at any time so please do not assume the same terms will apply to future orders.

[top]


Trade Program

Do you have a trade program?

Sorry no. The administrative costs exceed the profit and liability potential so we have elected not to participate in a trade program.

additional terms and conditions; Limitations of Liability

The liability of Blue Pacific Solar hereunder for any and all claims shall not exceed the sum of customer's payments for the product that are the subject of dispute. Blue Pacific Solar shall not be liable for consequential damages, loss of time or other losses incurred by customers or any related parties in connection with this purchase of materials and the terms and agreement thereof.

Governing Law; Venue

The construction, interpretation and performance of this purchase all related transactions shall be governed by the laws of the State of California. Blue Pacific Solar and the customer hereto agree that any suits, actions or proceedings arising out of the material purchase that may be instituted by any party hereto shall be instituted only in the state or federal courts in the city of Sacramento, California, and the parties hereto do hereby consent to the jurisdiction of those courts and waive any objection which they may now or hereafter have to venue of those suits, actions or proceedings.

Extraordinary event or circumstance beyond the control of either party.

Except for the payment of amounts due, neither party shall be held responsible for any delay or failure in performance of any part of this agreement (terms and conditions) to the extent that delay or failure is caused by circumstances beyond its control (Force Majeure), including, but not limited to; natural disasters, fire, flood, strike, embargo, government requirements, civil or other authority, act of God, or other similar causes.

It is important to Blue Pacific Solar™ to give back in ways that enhance the quality of our culture and environment of the larger community that supports us. We will endeavor to do this by marketing quality solar products with time tested warranties that best service the energy needs of our customers, on-grid, off-grid and portable solar applications. We will accept no products that are not UL listed, time tested by the marketplace and from companies that honor their warranties with no hassle.