Help About Solar

Help About Solar

SOLAR TECHNICAL ADVICE EXPERT CONSULTATION

Superior Customer Service: Excellence in fulfilling the promise, exemplifying reliability, trustworthiness, and well-trained technical expertise. Open Communication: We establish a network of relationships both inside and outside of our organization. Our goal is to promote and preserve a good, tactful and effective exchange of information.  

Education & Research:

We value knowledge and insight. As a result, we establish business and marketing practices, strategies and tactics based on market information for the technology that we provide and support. We are a learning company that seeks to distill market data into profitable insight and best practices.  

Professional Development:

We believe our people are our greatest company asset. Therefore, we seek to provide opportunities for employees to set, and achieve professional and personal goals including continual improvement of their skills and depth of knowledge as it relates to the services we provide.  

Effective Brand & Marketing Positioning:  

Separate ourselves from the red sea of competitors through an aggressive research based marketing campaign for top of mind awareness.   

Forging Strong Partnerships: 

Our alliances with complimentary community business allows us to better compete in the market's we serve by building a strong tight knit network of support and referrals.  

Community Involvement: It is important to us to give back in ways that enhance the quality of our culture and environment of the larger community that supports us.  

Return Policy 

This website is owned and operated by Blue Pacific Solar® Products Inc. 8250 Calvine Rd Suite C100 Sacramento, Ca 95828 . If you would like to contact us, please e-mail us at sales@bluepacificsolar.com.

When you place an order with us, you are making an offer to buy goods. We will send you and e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order and that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order and there will be no contract between us. If the goods you order are not available, we may supply you with substitute goods. In the unlikely case we elect to supply you with substitute goods, we will notify you in advance and confirm by e-mail that you will accept the substitute. If you decide not to accept the substitute goods after they have been shipped, you will have to pay to return them to us. How to place an order Simply follow the steps provided you at checkout.

Blue Pacific Solar does not keep a copy of your credit card information. All credit card transactions are handled by a third party service i.e.; PayPal. Delivery Unless arranged prior to shipment, deliver is by UPS freight. Delivery charges are noted at the time of checkout. If the goods are lost or damaged in transit, please let us know promptly so we can make a claim against the carriers. Cancellation and returns This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty.

Once the order is received and delivery confirmed all orders are final. Any cancellation at this point will result in a 25% restocking charge. Faulty goods: If there is a problem with the goods please notify us by e-mail at sales@bluepacificsolar.com so we can discuss the matter further. All warranties are between you and the manufacture unless stated otherwise. Changes to these terms These terms apply to your order. We may change our terms and conditions at any time so please do not assume the same terms will apply to future orders.

At Blue Pacific Solar, we stand behind every product we sell. If any item fails due to defect in material workmanship, we will repair or replace it within the products specified warranty period. All warranties are between you and the manufacture unless stated otherwise.

In the unlikely event that you are not satisfied with your product, you may return or exchange the item within 14 days for a full refund less 25% restocking fee and any shipping charges incurred. All items returned must be in new unused condition and packaged in the original manufacture’s box. All of the product parts, manuals, accessories must be returned in order to receive credit. The exception to this is installed solar systems or pre-assembled solar kits over $500.00. All installed & pre-assembled kits over $500 sales are final 3 business days after place an order.

Placing an order indicates that you have read and understand our return policy and shipping information.

Notify Blue Pacific Solar within 3 days of delivery of the merchandise if you should encounter any problems with your order. An invoice must accompany the return in order to assure proper handling and credit.